■ Consistently meet financial goals, and regularly exceed membership goals. For 2021 I was averaging 20 memberships per month.■ Maintain wine and olive oil knowledge as well as family history to effectively educate and sell Round Pond products to guests.■ Quickly became a reliable contributor allowing me to take on other tasks, and responsibilities with opening and closing the winery.■ Regularly host multi-course culinary experiences paired with Round Pond Wines, and Olive Oils.

■ Had the highest single month sales for 2019 with 85,000 dollars in wine sales, and 25 memberships.■ Consistently top 3 in overall sales month to month helping to regularly reach aggressive group sales goals■ 2nd in overall membership and wine sales for all of 2019■ Choreograph a custom tailored and memorable guest experience that supports desired brand message for each guest■ Liaised between other departments whenever possible to increase industry knowledge (direct to consumer, special events, and client retention)■ Created a schedule for client retention including regular personalized emails, hand written notes, and detailed account notes for future correspondence.

■ Assist Senior Business Development Manager in exploring and establishing new client relationships by researching potential partners and identifying decision makers at various levels within studio.■ Observe first contact calls/meetings with prospective clients, as well as relationship maintenance meetings with existing partners. ■ Manage schedule as well as arrange travel and lodging for business trips (Los Angeles, Seattle, Vancouver, Shanghai).■ Observe and learn about external development pipeline management from Senior Business Development Manager: capacity availability & gaps, engagement terms to ensure profitability, proper project management including task delegation, client/project prioritization.

■ Provide exceptional customer service while supporting partner departments to deliver business processes efficiently. Potential internal partners include Premium Accounting, Sales, Patient Safety, Claims and Underwriting. ■ Utilize manual and system processes in efficiently performing a variety of tasks including addressing member and agent requests, ensuring prompt invoicing and payment processing, and completing policy or system documentation and records maintenance. ■ Effectively serve as a primary point of contact for member and agent communities.■ Provide exceptional customer service while assisting and interacting with clients, building key relationships and ensuring top level service to continue corporate growth and increase revenue streams.■ Handle customer concerns/complaints and devise creative solutions to ensure customer loyalty.■ Made immediate suggestions and changes to daily processes to ensure the most efficient procedure was being used

■ Provided QA and bug support while acting as primary point of contact for client services team of more than 30 members.■ Effectively led team of 6 to help identify and fix problems or enhancements to the existing product.■ Assisted in QA and testing for new releases and patches to ensure changes met requirements.■ Collaborated with product managers to identify customer needs. ■ Managed online live chat support for the company and assisted customers with any questions or requests.■ Presented weekly reports to the client services team for product updates, and bugs that would affect the whole team.

■ Provided exceptional customer service while managing client relations and acting as the primary contact for up to 150 assigned clients throughout the country with a total book of business of 750k.■ Successfully conducted client training, coaching, and escalation calls with specific markets nationwide.■ Accurately handled order processing, billing and contract administration duties. ■ Proactively anticipated and proficiently responded to client service requests, providing necessary research, problem-solving and resolution support, while managing internal and external expectations.■ Built reputation as trusted adviser with clients, colleagues and management.■ Secured renewals, upsold new products and networked to create sales opportunities in new regions.

■ Built and maintained relationships with San Diego and regional vendors to ensure all client needs were exceeded.■ Effectively managed communication between all departments within the hotel.■ Aggressively sold and upsold hotel amenities as well as partnering businesses products. ■ Analyzed each situation and used problem-solving skills to handle and resolve issues to ultimately ensure client satisfaction.■ Provided information to all customers about all products and services available to retain customer satisfaction and continue to increase corporate revenues.

■ Collaborated autonomously with employees and customers as Time Warner’s sole representative at multiple store locations.■ Consistently met and exceeded store goals and quotas.■ Met and networked with store employees and managers to create effective sales network.■ Solved a range of customer queries by providing timely and effective outcomes, resulting in first call resolution of issues.■ Provided excellent customer service and support skills to clients and strictly adhered to all company policies and procedures.

■ Provided exceptional customer service while demonstrating award-winning product at industry trade shows 'E3'​ and 'PAX.'■ Effectively designed and delivered sales presentations to media outlets as well as top retailers.■ Successfully networked at industry conferences and media events to expand brand awareness.■ The only contracted associate asked back and flown to Washington for ‘PAX.’

-Assisted in the creation of innovative sales and marketing strategies -Placed introductory phone calls to potential decision-makers to establish account presence-Data entry to keep accounts current