Evdokia Roselyn Demetriou Email & Phone Number

Cyprus

Birmingham, Gb

Birmingham, England, United Kingdom

Larnaca District, Cyprus

• Experienced in handling sensitive customer data and ensuring high levels of accuracy and attention to detail. Proficient in resolving customer disputes and managing financial hardships with empathy and professionalism. Also, worked within the fraud department to solve high-risk issues, by using analytical and investigative skills. • Strong interpersonal and communication skills developed through interactions with vulnerable customers, ensuring their understanding and satisfaction with problem resolution.• Proven track record of consistently exceeding daily performance targets and maintaining a positive quality performance feedback rating of 96%+. Skilled in providing exceptional customer support via phone, email, live chat, and various social media platforms.

Larnaca, Cyprus

• Engaged with customers via phone, effectively communicating and promoting a diverse range of company products and services.• Demonstrated exceptional call handling abilities by consistently exceeding the average daily call volume of 120 calls, surpassing quota by 15%.• Displayed proactive commitment by memorizing an extensive portfolio of over 15 company products and services, enabling efficiency.• Delivered prompt, professional, and customer-oriented support, consistently maintaining a friendly and confident telephone demeanor to ensure customer satisfaction.

London, United Kingdom

• Effectively communicated brand updates, promotions, and company-specific policies to a team of media ambassadors. Ensured all colleagues were informed and updated on new lines, best-sellers, and company rewards. • Reviewed sales performance and conducted density checks on various clothing lines to identify areas of improvement. Collaborated with the management team to create engaging social media content on the internal app 'TAPP.' • Monitored social media trends and the company's daily updates, providing prompt responses to colleagues' inquiries through the app and in person. Maintained a cohesive visual aesthetic in alignment with new clothing line launches.

London, United Kingdom

• Implemented effective workflow management strategies, optimizing task delegation and ensuring employees possess a clear understanding of their duties and responsibilities.• Applied persuasive communication techniques to drive sales and achieve exceptional store performance, employing confident selling statements to engage customers and contribute to top-line revenue growth.• Demonstrated comprehensive expertise in products, actively monitoring employee productivity, and delivering constructive feedback and coaching to enhance performance. Developed strong cross-cultural communication skills through successful interactions with diverse international customers.

Nicosia, Cyprus

• Developed targeted content and executed strategic promotions on Facebook, aligning with company objectives to engage and capture the attention of a specific audience.• Efficiently facilitated a high volume of daily calls, maintaining effective communication with customers, suppliers, and internal staff to ensure seamless operations.• Provided comprehensive administrative support leveraging Microsoft Excel and email communication, adeptly managing data, generating reports, and coordinating information flow.• Skillfully oversaw front desk operations, exemplifying professionalism and a welcoming demeanor while ensuring a smooth and positive customer experience.

Bristol, United Kingdom