Have been working for a premium airline for almost 5 years and have a lot of experience looking after our high-valued, premium customers. I have experience in managing a team and happy taking charge and training new colleagues. I enjoy building and maintaining good relationships with work colleagues and customers through a genuine desire to understand their needs and support them. I have a lot of experience in working in a team environment but also very comfortable working independently.Articulate and confident with the ability to provide exceptional customer service. Good interpersonal skills and confident in problem solving and going out of my way to ensure customers satisfaction. Experience in working with colleagues and customers from different cultures and backgrounds and understand the importance, and adhere to, tailoring a service to suit individual’s personal needs.