Eve Gilbert Email & Phone Number

San Francisco, California, Us

Growing the Cross-Cloud technical program management team at Salesforce from the ground up to address TPM and thought leadership for cross-cloud (multi-product family) programs as well as areas within our technology, marketing, and products organization that do not fall into our traditional ‘cloud’ model.

San Francisco, California, Us

Managing cross-cloud strategic programs (multiple products and business units) and a team of cross-cloud focused team members.

San Francisco, California, Us

* Ran multiple strategic cross-cloud programs (multiple products and business units)* Partnered with cross-function and cross-cloud leadership teams to drive program strategy and planned and organized teams to execute the vision* Managed program from product ideation to delivery and GTM of a new category of API-led integration Accelerators from MuleSoft, Commerce Cloud, and Service Cloud* Managed product integration program for framework for all Salesforce products that are priced based on usage ($700M+ annual contract value) to track usage metrics, monitor customer use vs. entitlement, and deliver features to make it clear to customers what they have bought and used to date, improving both customer trust and monetization opportunities* Aligned key people to program goals, leveraging successful models where they existed and creating processes and best practices where they didn't

San Mateo, California, Us

Returned to Guidewire for a short stint to help the COO and CBO kickstart a cross-department program for Guidewire's strategic transformation of core systems to the Cloud.

San Francisco, California, Us

Gladly is a new B2C customer service platform designed to manage 21st century consumers and all the channels they use to communicate with their favorite brands.* Responsible for product strategy and solution ownership for key parts of the Gladly platform, working closely with engineering, design, product marketing, and go-to-market teams* Product management liaison for several marquee early customers including JetBlue and Porsche

Portland, Oregon, Us

Side consulting contract overlapping with my full-time job at the time. Brought in by SVP of Product and Engineering based on the recommendation of a former colleague of mine to advise new Act-On program managers during a period of intense organizational change to move to Agile development. Focused on progress visibility and risk management.

San Mateo, California, Us

Guidewire is a leading provider of software products to the global Property & Casualty Insurance industry. Products include core systems, SaaS services, data and analytic, and digital/mobile applications. Grew from a 100-person startup to a 1,500-person public company valued at over $4 billion during my tenure.* Key member of Guidewire Development’s senior leadership team, I was responsible for providing operational effectiveness for the Chief Product Officer and the Product Development team as a whole. This required a thorough understanding of Guidewire’s strategy, the objectives for Development, and an ability to balance and influence competing priorities and personalities. Activities included defining and leading SaaS transformation initiatives, managing the program management team and providing leadership across a wide range of projects, programs, and business initiatives.* Led product execution, release, and delivery efforts for Guidewire's Property and Casualty industry-leading insurance software product portfolio including 20+ products with 475 product development employees across 8 world-wide development centers* Management and budget responsibility for 5 cross-portfolio teams with 45 total team members including Technical and Enterprise Program Management, Globalization, Documentation, and Curriculum* As part of the Product Strategy team, assessed market opportunity and product strategic direction for new digital and data analytics products, furthering Guidewire’s position as the market leader* Advised in multiple acquisition due diligence teams, integrated new teams into the company and established new product line programs* Formed the company’s first enterprise program management team for cross-company projects and established play books and processes, increasing cross-department coordination to address company growing pains

San Mateo, California, Us

* Fixed three flailing product efforts at critical points in their histories, and turned things around. Direct customer interaction.* During a period of explosive product and global expansion, brought order to the chaos by establishing program best practices to provide visibility into progress at all stages of the SDLC and to identify, manage, and mitigate program risks. * Champion of Agile/Scrum development methodologies, right-sized process, and aggressive timelines

San Mateo, California, Us

* Product had hit a scalability wall. During this time we took it off the market, changed its fundamental architecture, re-released, and re-started sales of it. VP of Development asked me to take on program management of the product re-write based on my reputation for getting clarity on objectives and driving to efficient product development execution. We kept and migrated all existing customers.* Key resource in establishing the practice of program management at Guidewire, with responsibility for the day-to-day operations of the largest application team of 65 people* Pioneered Guidewire’s program tracking tools and processes, drove Agile practices within the team

San Mateo, California, Us

* Led Guidewire’s first product, ClaimCenter, with a 25 person development team. Managed PM team of 3.* ClaimCenter sales drove Guidewire’s growth almost entirely during this time. Grew ClaimCenter customer base from 7 to 30+ during my tenure in this role.* Responsible for product strategy, technology partnerships, and managing the production and development of product features toward market and sales goals and customer needs

Real Clear Technologies built service and contract management enterprise software. Key accounts included CommerceOne, AOL/Time Warner, and the Port of Los Angeles.* Defined product vision, strategy, and objectives for Service Delivery Management products* Responsible for full product lifecycle management from feature proposal through design, development, QA, release, and marketing* Held interim management responsibilities for a team of UI designers, product design, and QA staff, 5 total direct reports, for 6 months during upper management staff transition* Managed configuration-heavy implementations of the ServiceDesk software package

Multi-media design and complex web application development consultancy* Primary projects: Orbitz eCommerce & Data Analytics. Managed NOVO development teams and client relationship

Dallas, Texas, Us

Key member of development team which launched a wholly new version of the Match.Com subscription-based website with over 1 million page views per day and 100,000 active members

Bs, Magna Cum Laude, Double Major, Radio/Tv/Film And Anthropology

Certificate, Professional Sequence In Computer Programming