Create spreadsheets; use internet to research a variety of topics; print labels for mass mailings; take meeting minutes; compile results from event surveys.

Install, configure, maintain and tune DB2 systems and all related program products; Build new DB2 regions; evaluate and recommend program products; Problem determination and resolution; Develop, document and implement DB2 operating procedures and standards; Interface with vendors, application teams and other infrastructure groups; Project management; Create new DB2 objects for application teams and update existing objects; migrate objects from test to production; Tune applications to improve response times, reduce resource contention and meet service level agreements; Work with other infrastructure teams to maintain and enhance the zServer environment; Mentor team members and provide training for other infrastructure and application teams

Managed a group of 5 people supporting DB2 z/OS and MQSeries; installed new software versions, applied maintenance on a regular basis, evaluated new products, provide technical support

Installation, customization, testing, maintenance and technical support for DB2 z/OS and related products; installed DB2 V2.3, DB2 V3 and DB2 V4; Participated in a data sharing benchmarking project; Training new team members; Interface with vendors, DBAs and other infrastructure groups; Participated in implementation of the ISO9000 certification project; Installation, customization, testing, maintenance and technical support for over 70 MVS program products; Application programmer for a commercial insurance project: maintained and enhanced existing programs (batch and online), developed and implemented new programs; created a subsystem reference manual; Implemented a Systems Lifecycle process; developed and taught Systems Lifecycle classes; Business and technical design of two subsystems of a billing information system for a long distance phone company; Supported dial-up services users; established the group’s first client database; assisted in development of the group’s first hardware inventory system; helped created the Dial-up Services User’s Manual; Completed the EDS Systems Engineer Development and Systems programmer programs