Systems And Product Specialist
Bondi Junction | Sydney | Australia
Creative Holidays is Australia’s leading independent holiday company offering a vast range of holiday destinations to suit every type of traveller. Creative Holidays is a key division of The Travel Corporation a Travel and Leisure Group operating in over 60 countries with 35 offices around the world and more than 10,000 staff, serving over 1.5 million customers annually. As a Systems and Product Specialist with Creative Holidays, my responsibilities included: - Hiring new employees and delivering intensive three week training courses for up to ten employees. Training sessions covered travel booking systems, product and destination knowledge for 60 countries, sales techniques and customer service. - Ongoing coaching and mentoring of 60 reservations staff, ranging from on-the-spot support to formal training sessions. - Identifying and training staff members with strong technical/product skills to join or assist our team of specialists, and providing ongoing coaching and mentoring. - Rolling out new processes and procedures to the Reservations team, including development, communication through training sessions or email, updating written processes and ongoing monitoring and enforcement. - Providing advice to management teams on product and technical matters and assisting with decision making. - Providing win-win solutions on problem bookings, through negotiation between travel agents, hotels and airlines. - An integral part of a wider team of 200+, interfacing between the Reservations, Product, Air Product, Customer Service, Accounting, Sales and Management teams.