Managing the organisation's public relations and global marketing efforts, enhancing brand visibility and driving business growth. I oversee PR strategies, including crisis management, media relations, and event publicity. Additionally, I develop and execute international marketing strategies to expand our brand in global markets, tailoring campaigns for cultural relevance and maximum engagement.

Leading strategic initiatives to expand market presence, driving revenue growth and brand partnerships. I developed and implemented sales strategies, enhanced client relationships, and optimized operational efficiency, increasing both customer base and brand visibility.

Coordinating the execution of projects while ensuring clients are equipped with the necessary tools and resources for seamless integration and adoption. Being a bridge of communication between internal teams and clients, streamlining processes to meet project objectives and enhance client satisfaction. With a focus on client empowerment facilitating training sessions and providing ongoing support to optimize project outcomes and foster long-term relationships.

Contracted by Rapport Guest Services

Contracted by Rapport Guest Services

Face-to-face and greeting customers as Brand Ambassador, and Events Production Assistant.

I started working for the Pain relief studio on a consultancy basis while attending my Master’s degree. As I developed a successful marketing strategy that drove new customers and brand awareness, I got hired freelance to manage some Marketing initiatives, campaigns, and unique service launches as per below:Planning, designing, content writing, implementing and executing campaigns, and following up integrated marketing communications across offline and online marketing strategies and… Show more I started working for the Pain relief studio on a consultancy basis while attending my Master’s degree. As I developed a successful marketing strategy that drove new customers and brand awareness, I got hired freelance to manage some Marketing initiatives, campaigns, and unique service launches as per below:Planning, designing, content writing, implementing and executing campaigns, and following up integrated marketing communications across offline and online marketing strategies and managing social media channels such as Meta, Google Platforms and Booking pages focused on improving SEM, SEO, ROI and delivery of ultimate and relevant sales promotion.Use tools such as but not limited to Google Analytics, Mailchimp, Canva, Meta Business, Microsoft Office, PowerDiary and LinkedIn.- Increase in leading generation by 300%- Increase in customer acquisition and retention by 20%- Increase in gross revenue of 300% Show less

Accessing and supporting customers of a well-known Irish Bank Credit Support Unit, while investigating and identifying best arrangements to find the most appropriate solution. Day-to-day tasks would involve multiple systems bank and mortgage application systems, and procedures such as general data protection regulation, KYC, privacy, and bank and financial data access.

Contracted by Telus International.Accessing and managing customers' complaints while investigating and identifying the root cause of the issue to find the most appropriate solution; Responding to Identity Ops (Access, Safety, Risk) and Policy Ops (Compliance and Privacy) issues, inquiries and escalations; Quickly adapting to changes in processes and systems as part of a fast pacing cryptocurrency business Phone Support Team.

I applied my marketing and communication skills to support a Brazilian beauty salon's marketing strategy and calendar. I was responsible for managing the marketing initiatives, research and analysis to direct marketing strategy and planning. Oversees the production of all promotional materials and marketing campaigns and reporting marketing and sales results to senior executives.

Being always eager to grow and face new challenges, I got offered the role of Events manager. • Interviewed and hired employees for projects, as well as organised events infrastructure and facilities• Handled administrative tasks at the same time as being the primary contact when dealing with stakeholders• Processed reports on expenses pre and after events and calculated budgets.

During my years of acquiring experience, I also worked aside for a PR agency when they needed support. Due to my leadership and management skills, I managed significant brand events, being responsible for the infrastructure, monitoring, and negotiating with providers.Morro de São Paulo Spring FestivalAMBEV (AB InBev Brazil) Experience MarketingSkol Stage Salvador’s Carnival 2016

• Responsible for brand project planning, scheduling meetings, and settling event dates and budgets.• Searched the location of the event, maintaining attention to detail that the infrastructure complied with the standardsAchievements. I created a whole VIP area for Brahma during the Salvador carnival. As a result of my outstanding performance in managing one of the biggest parties of the year, after only a few months working there, I was promoted to Stage Producer.

Due to my previous experience and confidence in career growth, I started working for an agency where I participated in launching a pioneer project which was live broadcasting for the first time via YouTube, the Bahia Carnaval Show. • Responsible for welcoming and providing support to 250 worldwide YouTube employees during their stay in Brazil• Organized the logistics of the whole event from day one until the last day, always being the primary contact and providing support to my… Show more Due to my previous experience and confidence in career growth, I started working for an agency where I participated in launching a pioneer project which was live broadcasting for the first time via YouTube, the Bahia Carnaval Show. • Responsible for welcoming and providing support to 250 worldwide YouTube employees during their stay in Brazil• Organized the logistics of the whole event from day one until the last day, always being the primary contact and providing support to my peers• Responsible for settling IT equipment on broadcasting days, ensuring everything was put in place and working properly Show less

As an Events Planner and Producer, I supported big brands in organising, planning and creating art that would be exposed at fairs, ensuring the synchronisation of all the events suppliers and essential parts.• Managed brand promotion and the launch of new products • Responsible for the event organisation and ensuring the brand got represented and their goals achieved#EventProducer, #BrandActivations, #BrandExperience, #RealEstateLaunches and #Promotions

Due to the network built as a EA I had the opportunity to work as an public relations specialists on the famous Brazilian day.- Press Coverage of Ivete Sangalo’s DVD record at Madison Square Garden- Press Coverage of the Brazilian Day

I started my professional life working as a PA for a well-known events planner. My main tasks included organising meetings between stakeholders and my supervisor, ensuring the agenda was always up to date, and being on-site on significant events supporting administrative tasks.

I got the opportunity to implement a new Marketing department in a Montessori school. I was responsible for creating the marketing department while providing support on publishing new courses on the website and launching it. I was also responsible for art creation and replying to customer sales and marketing inquiries.