Evelyn Chavez Email and Phone Number

Respond to high volume of telephone inquiries and complaints regarding child support case processing and status• Provided detailed and timely information to customers with a high level of customer service• Evaluated child support cases to determine appropriate action• Researched case information on the Texas Child Support Enforcement system and requested information from field office staff• Maintained current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states= IV-D regulations• Explained Child Support Program policies, procedures and regulations to customers• Documented all actions taken• Ensured security and confidentiality of sensitive and/or protected information

• Produce and distribute correspondence memos, letters, faxes and forms• Assist in the preparation of regularly scheduled reports• Develop and maintain a filing system• Order office supplies• Book travel arrangements• Reply to email, telephone or face to face inquiries• Write letters and emails on behalf of my superior• Carry out administrative duties such as filing, typing, copying, binding, scanning etc.• Receive, sort and distribute mail• Answer telephone calls and pass them on

• Respond to high volume of telephone inquiries and complaints regarding child support case processing and status• Provided detailed and timely information to customers with a high level of customer service• Evaluated child support cases to determine appropriate action• Researched case information on the Texas Child Support Enforcement system and requested information from field office staff• Maintained current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states= IV-D regulations• Explained Child Support Program policies, procedures and regulations to customers• Documented all actions taken• Ensured security and confidentiality of sensitive and/or protected information

• Greeted and provided visitors with information requested and determine whether they should be given access to specific individuals• Maintained professional appearance and neat work area.• Answered all incoming calls in a prompt, polite, professional manner, transferring or paging for the appropriate person or department.• Assisted office manager with general office duties, such as ordering supplies, maintaining records, management database systems, opening a closing office according to business hours and performing basic bookkeeping work.• File and retrieve legal documents, records, and reports.• Open, sort, and distributed incoming mail.