Evelyn L. Email & Phone Number

Amsterdam, North Holland, Netherlands

Amsterdam Area, Netherlands

- Resolved customer inquiries efficiently through Nike Spanish Social Media channels (Twitter, Instagram, Nike App), ensuring timely and satisfactory solutions.- Provided technical support for the Nike app, handling troubleshooting to address user concerns and enhance overall app performance.- Handle and respond to inbound phone calls, email and chat inquiries following GDPR policies to the consumer database. - Resolving customer questions/problems and follow-ups to ensure that concerns were resolved to the client's satisfaction and escalate cases if needed. - Demonstrated proficiency in recognizing patterns during customer service interaction to swiftly identify and address emerging issues.- Advise/recommend appropriate products. - Consistently achieved targets and ensured customer satisfaction through positive consumer reviews.

Amsterdam Area, Netherlands

- Managed the workflow by providing effective second-line technical support for routine service inquiries, resolving issues directly, and filtering cases to specialized teams for resolution when necessary.- Prioritized daily tasks and follow-up calls with dissatisfied customers.- Identified website errors and reported them directly to Nike using ServiceNow.- Monthly audits of agents' performance in call, email, and social media interactions ensure consistent adherence to quality standards, provide constructive feedback, and identify areas for improvement.- Collaborate with floor training of the new hires. - Assisted in Calibration Sessions with Nike to maintain alignment among different language teams.

Amsterdam Area, Netherlands

Responsible for contacting potential EF clients from the Spanish and Latin American markets. Engage with clients to promote EF's language and study abroad programs. Offer extensive customer service by providing assistance to customer inquiries about EF programs using CRM systems.

Specialized in creating customized makeup looks for parties, weddings, and editorial magazine shoots. Established a strong reputation for delivering high-quality, creative services, resulting in a loyal client base and numerous successful collaborations.

Greater Buenos Aires, Argentina

- Successfully mediated and resolved conflicts between landlords and tenants.- Implemented follow-up procedures by contacting individuals with overdue rent payments in a timely manner.- Handled rent collections and payments in the real estate office.- Prepared contracts and documentation for real estate transactions.- Organized and maintained client files to ensure up-to-date information for prospective buyers.- Handled various administrative duties, including scheduling meetings and conference calls for tenants.- Updated internal databases and ensured timely and accurate billing for all services.- Managed general office affairs to facilitate smooth operations.- Kept the company's website and "Zonaprop" (an Argentine real estate platform) up-to-date.

Greater Buenos Aires, Argentina

- Conducted collection calls and managed invoicing processes.- Handled payments to suppliers, ensuring adherence to deadlines and negotiated rates.- Oversaw inventory control to optimize stock levels.- Managed bank accounts, monitoring balances for both wholesale clients and suppliers.- Maintained up-to-date employee personnel files and efficiently prepared payroll.- Completed tax forms in compliance with regulatory requirements.- Occasionally prepared wholesale orders, ensuring accurate fulfillment and timely delivery.