Evelyn Young Email and Phone Number

Responsible for assisting with the Custodial CD Program. Corresponding with Brokers to assure new and maturing certificates of deposit (CD’s) are funded on behalf of the investor(s) according to terms agreed upon by the financial institution.In addition, the Financial CD Administrator assures compliance with all policies and procedures, as well as, all applicable state and federal banking/trust and investment regulations

• Developed and oversaw customer retention and revenue/profit growth for a portfolio of assigned customer accounts.• Built trusted relationships with account executives, customer stakeholders, and internal support team.• Oversaw the program timelines to ensure timely and successful delivery of solutions.• Gathered and analyzed data from SQL database and created and distributed Excel reports on a weekly, monthly and quarterly basis.• Conducted quarter and annual reviews for each of the accounts in my portfolio, identifying opportunities for improvement, and hosting informational meetings with Account Executives. • Proactively monitored web store traffic and trends. Requested product additions and updates to the e-commerce platform and to the inventory management system. Effectively ensured timely inventory ordering to prevent backorders, while also guaranteeing all products passed thorough quality control assessments. • Provide feedback to upper management as needed and oversaw inventory demands to meet established turn goals.

US & CA Events Marketing / R3 & R4 Customer Connection• Developed, maintained, and optimized event registration websites, surveys, and communication (English and Portuguese) utilizing the CVENT platform, MS Outlook, and HTML editing. • Built and updated event apps using the QuickMobile app builder system. • Gathered, analyzed, and presented data from various sources using Excel and Tableau to event shareholders and management. • Assisted project managers communicating with staff, producing certificates of insurance, requesting and evaluating RFPs, booking venues, equipment, catering, and accommodations, ordering uniform and giveaway consumables, for Shows throughout the USA and Canada. • Volunteered at events, expos, and tradeshows, to provide backend assistance with registration, app functionality, survey administration and live updates. • Responsible for creating and maintaining team’s productive workflow using Workfront and SharePoint pages under the organization. • Acted as the primary point of contact for staff and dealers, promptly addressing inquiries related to event registration and training, and effectively resolving complaints before escalating them to management, thereby enhancing departmental efficiency.• Scheduled meetings, training sessions, coordinated travel arrangements for team members, dealers, and other attendees. Productive Resources Contingent worker at John Deere

• Perform cashier functions, ensuring excellent customer service by greeting customers, answering their questions, filter requests, accessing claims and minimize the necessity of other departments interference. • Complete sales, returns and exchanges transactions.• Ordering and Stocking of merchandise on shelves and displays according to the store plan-o-gram. • Receive and unload the truck weekly, separating merchandise by department efficiently.

World Study - EANNA China - Kubeiland Partnership• Taught English at Kubeiland Kindergarten – to kids from 2 to 6 years old, developed classes and activities, according to the school premises, where the students could interact and communicate in English according to their age group;• Learned basic Chinese (Mandarin) in classes at Shenyang University and experienced the Chinese culture of the northeast region, adapting to a new culture and society and improving communication.

• Greeting of national and foreign customers through phone, online chat, and walk-in inquiries, informing them about temporary rentals policies and services. Responsible quoting rates according to the client's requests and making reservations in the online system;• Ensure customers meet the standards of the rental guidelines, set up payment methods and write up and proofread rental contracts, in Portuguese and/or English, • Assisting in training new employees of the sales/booking team, offering suggestions of products and on how to effectively carry out sales and handle customer service situations to fellow co-workers. • Implemented a payment option that increased the company revenue by 3% and developed charts and spreadsheets that improved workflow and organized internal communication;• After six months was promoted to exclusively serve national and international companies that seek relocation in Brazil for their employees.

Seasonal job;Carry out recreational activities (ludic games, sports and educational activities) with children from all over the world, aged 4-7 years, while ensuring the safety of them;Performance of functions common to all G.O.'s, such as the reception of guests to the village, check in, guide them through installations and performances throughout the day and at shows.

• Greet guests, build rapport, perform check-in and out of guests, no-show, and auditing of the procedures performed by the receptionist's team; • Responsible for the verification of pending billing documentation with the financial department.• Created and applied a survey to a sample of the guests for a research on my Bachelor's thesis entitled "Development of the Business Tourism in Duque de Caxias - RJ", with the authorization of the hotel management and participating guests. The study was also useful to the company to understand their guest's profile, what they were expecting for their stay and how to better serve them.

• Assisted the Pro-Dean of Administration in maintaining the Department agenda, planning receptions, attending meetings and booking flights and hotels;• Maintain bulletin board with new and upcoming events;• Responsible for weekly publicizing the resolutions of all the University departments that were submitted for publication in the Federal Official Gazette.• Sort, file and prepare mail, set up office equipment, create reports and spreadsheets and make photocopies.

• Greet national and foreign customers through phone and walk-in inquiries, quote rates and book travel packages, tours and flights;• Consult and share the weekly updates of price charts and partner's offers;• Organize daily operational needs, enter data, statistics and financial records into spreadsheets;• Travel to familiarization tours, visiting touristic equipment in order to get information about the products that were offered to customers.• Receive payments, write up and proofread contracts and set up payment methods.

• Manage the social workers team tasks, plan and assign the areas and beneficiaries that needed a bi-annual review of the governmental social aid they received (for the elderly and disable);• Verify all filled forms correspondent to the reviews, enter the data into the system, transfer it electronically, store and index the original documents; • Schedule meetings and provide weekly reports to the Departments of Social Work and Welfare in the state and federal levels. Make travel arrangments, create spreadsheets, organization charts and performance of other clerical duties;