Evan Linden Email & Phone Number

Belgrade, Serbia

Job responsibilities:• Developed and implemented new concepts for visual elements across the SaaS platform, enhancing the user interface and branding consistency.• Conducted UX research and designed user scenarios to improve usability for client-facing features within the cabinet.• Led the complete redesign of a branch project’s website, aligning it with modern UX/UI standards and company goals.• Investigated and resolved confusing user scenarios in the cabinet, delivering seamless experiences for clients.• Updated and standardized over 320+ partner logos on the website, ensuring optimal proportions, visual weight, and placement.• Designed creative assets such as offer cards, branding materials, and feature layouts to support marketing and product initiatives.• Collaborated with cross-functional teams to refine product functionality, balancing user needs and business requirements.

Belgrade, Serbia

Москва, Москва, Россия

Integration, QA, Technical Support and Bug reports, as well as Project Management.Here I've fallen in love with IT completely and found out I really enjoy being a leader.Job responsibilities: • Technical support of the SaaS cloud marketing platform which works with Big Data in e-commerce field • Setting up, control and verification of the integration of the product with the client's website (JavaScript / Google Tag Manager), technical support on integration issues• Identification, reproduction, analysis and processing of bugs, writing bug reports• Troubleshooting inquiries and handling critical bugs and emergency cases• Manual testing of widgets and letters using emulators (Litmus, BrowserStack) and real devices (Windows, macOS, Android, iOS)• Quality Assurance of new products and tools, tracking and communicating test plans and test results, analysis of client and product needs• Multi-stage tasks to investigate and analyze non-standard errors in the operation of a software product• Creating and updating documentation - instructions, known issues and workarounds• Onboarding and mentoring new employees• Project management with participation of Development teams, Product specialists and Support team (e.g. Google Chrome extension development project for automated Integration testing)

Москва, Москва, Россия

A valuable experience of working in the area of Industrial Internet of Things.Job responsibilities: • Ticket processing, administration of client accounts, problem solving• Classification and analysis of user problems, deep diagnostics of the correct operation of metering devices• Writing simple queries on a Linux server, interacting with developers to solve problems and identify errors in software operation and server connection• Working with Omnidesk system, HeidiSQL, Bitvise SSH Client, Zabbix, drivers

Санкт-Петербург, Санкт-Петербург, Россия

My first experience in building a technical support department from scratch. • Setting up the communication chain from the client to the Development team, selecting tools, writing documentation, onboarding and mentoring new employees• Clients assistance in setting up API integration, HTTP requests, checking and verifying DNS records, registering domain names• Working with databases (via mySQL) - diagnosing emerging problems, compiling statistics, data analytics• Testing innovations in CRM, writing bug reports, customer and product needs analysis• Сustomer account administration, ensuring the smooth operation of the serviceAlso, as part of my job, I represented the IMOBIS company at the Eastern Economic Forum (Russia, Vladivostok, September 2018), provided mobile information to forum participants and staff, and supervised the technical work of the service.

Ui/Ux Design Specialist, Interface Design

Incomplete Bachelor’S Degree, Linguistics

Incomplete Bachelor’S Degree, Business Management