Everett Evans Email & Phone Number

Dover, New Hampshire, United States

·Managed an IT Service Desk of 14 agents, offering 24/7/365 support for 9,500 users at three New Jersey hospitals·Implemented several new technologies, including ACD dashboards and a Customer Support Alert hotline·HDI Certified Help Desk Manager·Managed and was a working member of the Atlantic Health Information Security group·Liaison between IT and Internal Audit/Corporate Compliance departments·In addition to roles in Service Desk and Incident Management, acted as Change Control Manager and as a member of Atlantic Health's ITIL Core Team during its current ITIL implementation

·Responsible for project coordination and administration of 16 clinical applications for four hospitals·Upgraded and/or implemented 12 applications, including ProgRIS/Centricity, Hemocare, SoftPath, RADCODE, Trek3, ChartMaxx, MTBI, TalkStation and Coulter Flow Cytometer·Proactively learned TSQL and Crystal Reports to create custom management reports for the Morristown Memorial Radiology department, resulting in a savings of over $30,000 in fees to GE Medical Systems

·Promoted from Level II to Level III to Lead Level III in only eight months at Atlantic Health ·Third level support for 2300+ PCs, printers and peripherals for Morristown Memorial Hospital·User administration for NetWare and Win2K NOSs·Created a widely-used database of application documentation for PC Support and ISS Department

Ms, Zoology

Publication: Gazourian, L., E. L. Evans, L. Hanson, C. Chase and S. A. Sower. 2000. The effects of lamprey GnRH analogs on steroidogenesis.

Bs, Biology

Honors Thesis, "The Role of Ion Transport in Controlling Hematocrit in the Goldfish, Carassius auratus.", Awarded High Honors