Everaldo Moreira Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Mobile App - Developing workflows, user task analysis, interaction flows, wireframes, low fidelity mock-ups, navigational flows, and high-fidelity prototypes.Working with Agile/Scrum writing user stories through user story acceptance.Eliciting and translating stakeholders needs into objectives, identifying viable solutions, and defining project requirements.

• Conducting analysis to gather user requirements through workshops, questionnaires, surveys, research, benchmarking, storyboards;
• Analysing and describing business processes and requirements, e.g., By using “as is”/”to be” Mapping process, I revealed redundancies in data information and recommended a solution to unify clients’ data.
• Supporting and customisation of applications
• Coordinating production with programmers playing the role of Scrum Master and all Scrum activities.
• Evaluating customer complaints and suggestions
• Design solutions using wireframes, prototypes, functional specifications and design briefs

• I managed a multi-functional team composed of Level 1 (remote) and Level 2 service desk engineers located in three different states. My primary responsibility here was to provide project management, allocate resources.
• Creating proposals by gathering requirements and validating information
• Analysing staff performance and ticket metrics
• Ensuring compliance with Service Level Agreements and Service Level Objectives as agreed with the client
• Generating key performance indicators for reporting and backlog management
• Coordinating with various teams

• In addition to gathering business and functional requirements to define the scope of work for team members, I also developed several programmes for the law business.Key Achievements:
• Implanted Electronic Content Management (ECM) to ensure compliance, reduce malpractice risks, improve productivity, and generate increased revenue for the company.
• Provided the company with a centralised repository with different functionality and interfaced with efficient and secure management, organisational, and document sharing programmes.
• Developed and executed a paperless office and consolidated management software with client database, calendar, case management, case working hours, case reports, document management, invoicing, and accounting functions.
• Initiated process automation for online extraction from judicial decisions (office state press) to the legal area through keyword search.

• Responsible for eliciting information with stakeholders of the Pharmaceutical Industry (Novartis, Sanofi, Pfizer) to develop a B2B mobile app and web portal for salespeople to use for ordering medicines to the.
• Collaborated with various business teams to gather requirements, create specifications, and develop new solutions to enhance existing applications within the front-end sales support ad reporting and risk analytics.
• Managed and built strong relationships with external stakeholders, provided negotiation for the contracts, and managed all communication regarding contracts. Key Acheivements:
• Software usage enhancement by implanting users’ requests.
• Assistance in the implementation of the software in a new client through tests of acceptance and explanation to the users.

• Analysed systems and led process mapping, data modelling, a survey of technical requirements, and database design and associated attributes.
• Developed a web service to provide financial information from the companies for a credit decision.
• Developed programmes to ensure the efficiency and productivity of the company.
• Created the indexing centre to digitalise documents – ECM Electronic Content Management.
• Implanted ECM in all segments of the business and made sure all users were familiar with the usage and function of the programme.
• Managed the system to obtain better control of the company’s legal information, and thus maintain the confidentiality of data. Key Achievements:

• Start in IT career and support the company in the decision-making process.
• Assist in the network configuration.
• Development of solution to control the IT park (pcs, switches, monitors, all IT items).
• Duplication of the mobile billing system.

Postgratudate, Diploma In Information Technology - Level 8

Postgraduate, Object Oriented Systems Analysis

Bachelor'S Degree, Computer Science