- Increased Retention of the first week by 10%- Increased player LTV by 75%- Introduced and automated the onboarding process, which saved 1.5 hours of operators' working time- Added user segmentation, which led to a 20% increase in Retention of the fourth week- Conducted 50+ AB tests

Working as part of Audit and Assurance, my core responsibilities included: - The extraction, manipulation and upload of client data into Deloitte's bespoke analytics platform (Spotlight) - Using Excel and SQL/SSMS to prepare the data - Working with data in a variety of formats and extracted from a variety of accounting systems - Preparing the data for Audit teams with efficiency, and for a broad spectrum of clients internationally - Supporting other team members with their work to contribute to the efficiency of the department - Answering the departmental hotline and searching for resolutions in short timeframes

- Designed 10+ projects of end-to-end digital marketing dashboards for different businesses- Took part in setting scope of work via communicating with client - Practiced technical support and maintenance for current clients