Evgeny Kazakov Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

• Installed, maintained, and repaired PC/Laptop (IBM, Dell, HP) and peripheral equipment for company’s various locations (Stouffville, Markham, Toronto) with over 3500 users• Conducted PC/laptop OS rollout (Altiris, SCCM), data backup, USMT• Worked extensively within Microsoft 2000, XP, 2003, 7, switched and routed TCP/IP environments, Internet\Intranet and UNIX operating system environments, both copper and wireless• Provided user desktop support for company’s software with local and remote users, promptly analyzed issues and resolved or initiate corrective steps, escalate to appropriate group when necessary to minimize client outages through ticket tracking system • Supported & utilized Lotus Notes e-mail service in conjunction with Notes 6.5 server• Implementation of the thin clients (HP, WYSE) rollout in conjunction with VMWare server• Worked with vendors in regards with hardware repair and maintenance• Maintained image (Altiris) files and software deployment packages for company’s desktops/laptops• Maintained documentation on hardware and software installation• Worked with project team to implement new technologies (Cosign, Tiamo, laser chromatography etc) • Participated in global working groups related to the desktop environment representing Canada.

Gereric desktop support position, 2nd level.• installed, maintained, and repaired computers and computer peripheral equipment for company’s headquarters and remote locations• conducted desktop/laptop OS rollout (ghostcasting), with user data backup, USMT• worked extensively within Microsoft 2000, XP, 2003, Novell, switched and routed TCP/IP environments, Internet\Intranet and UNIX operating system environments, both copper and wireless• performed loading and unloading tapes from the tape library• reset user passwords using Windows Server 2003 Administration Tools Pack• provided user desktop support for company’s software with local and remote users, promptly analyzed issues and resolved or initiated corrective steps, escalated to appropriate group when necessary in order to minimize client outages through ticket tracking system (Nissan Remedy), 20-25 tickets per day• Supported & utilized MS Outlook 2003 e-mail service in conjunction with MS Exchange Server 2003• maintained company’s assets inventory• supported Blackberry devices• assisted in training and deployment of wireless routers and networking printers to home usersetc

Computer field techician position, I was assembling students desktops for the college, installing and testing OS and necessary software, doing cabling in classes, etc.

Desktop computer repair and upgrade, virus removal, OS reinstallation, passwords restore, customers LAN installation and troubleshooting.

Diploma, Computer Studies

Activities and Societies: Member of FCET student advisory group. Member of President's Honor list in 2006, Honors Diploma in 2008. CNS.

Msce