Everett Harris Email & Phone Number

New York, Ny, Us

Greater New York City Area

● Managed IT support for three corporate offices and remote users ensuring seamless operations and resolving technical issues promptly.● Provided executive support for Senior Director of Global Operations, ensuring optimal functionality of critical systems.● Assisted manager in overseeing team operations, including scheduling for a team of 5 IT employees, ticket allocations, and coordination with HR for onboarding procedures.● Communicated and coordinated with external vendors such as Schneider Electric and Arc Electric for maintenance work in server rooms, meeting room AV systems, and the theater space, ensuring timely resolution of issues and smooth functioning of essential infrastructure.● Assisted with HR onboarding/offboarding employees and conducted comprehensive induction presentations for new hires.● Played a pivotal role in setting up new laptops, desktops, and workstations, as well as account creations through Active Directory, for employees.● Provided tailored technical support and one-on-one software guidance for Studio Designers and Warehouse teammates, optimizing productivity and efficiency.● Coordinated personalized equipment training sessions for employees, contributing to enhanced user proficiency and satisfaction.● Coordinated equipment refresh projects such us upgrading user laptops from Windows 7 to 10.● Managed and provided technical training for all newly onboarded personnel, ensuring a knowledgeable and skilled workforce.● Utilized expert product knowledge of Mac OS, Windows, and a range of devices to deliver effective solutions and support.● Contributed to the maintenance of the knowledge base platform within Service-Now, providing accessible documentation for employees and teammates.● Provided support and troubleshooting of Office365, Exchange online, Azure, and Powershell, Duo, JAMF, SCCM, Adobe CC, Google workspace, and Airwatch.

Totowa, New Jersey

• Provided level 2 end-user technical support and desk-side assistance for various platforms.• Resolved inquiries and issues related to Windows OS, Microsoft Office, Dell and HP Computers, Networked Printers, and mobile devices.• Installed, configured, troubleshooted, diagnosed, and resolved issues with PCs, laptops, network connectivity, printers, and peripherals.

Montvale, New Jersey

• Provided daily phone support for all end users within the Firm.• Troubleshot workstation access, application software, and functional application support.• Supported the implementation and deployment of internal business systems and solutions.• Maintained technology guidelines, operating procedures, and support documentation.

Paterson, Nj

• Configured user definitions and maintained local network communications.• Updated insurance information for electronic billing and processed medical billing to insurance companies.• Assisted providers and employees with problems on the EHR system.• Trained new employees on how to use the EHR system.• Installed, maintained, and troubleshooted computers and printers.

Various Contract Positions : Woods RestorationPaterson Community Health CenterJace PharmaceuticalsUnited WayA & P Corporate Office

Bachelor Of Technical And Applied Studies, Business Administration

Associate Of Science - As, Information Technology

Internetwork Engineer, Computer/Information Technology Administration And Management

Activities and Societies: Accelerated Information Technology course covering A+, Linux+, Net+, Sec+, cysa+, and Windows server.