Evi Bakou Email & Phone Number

United Kingdom

As a Customer Success Manager, I oversaw a team of two associates and ensured that the customer experience in the German market was optimized to the highest standard, providing users of the PerchPeek App with a seamless relocation experience. My daily responsibilities included: Managed a team of two Customer Success Associates, including quality.

Athens, Attiki, Greece

Team leader of 11 international agents employed to serve German, English andFinnish-speaking customers of Traeger Grills. On a daily basis, I support the team byproviding guidance and resolving escalated issues. Responsibilities were similar to my work experience in TTEC. However, in addition to these responsibilities, I also took on additional tasks such.

Athens

The team leader of 25 agents employed for serving the German and English-speakingcustomers of Booking.com. My responsibilities were: Monitor and evaluate agent’s performance, mentor, and coach agents inorder to improve their customer service key performance indicatorsSet up individuals targets, and create an action plan for agents’ areas.

Athens

Employed for serving the German and English-speaking customers of Booking.com. Responsibilities included responding to and meditating between customers and booking.com partners, aiming to resolve issues, providing via the usage of various online IT tools and browsers accurate information, following set processes, performing billing controls etc.

Athens, Greece

Employed for serving the German and English-speaking customers ofWestern Digital Technologies’ products (HDD, SSD drives, and clouddevices) for which knowledge of network setup and drives was aprerequisite.Responsibilities included handling technical, warranty, and replacement relatedsupport issues, customer complaints, account inquiries etc.