Ek Viriyapong Email & Phone Number

Nashville, Tennessee

• Team Lead / Technical Support EngineerManaged a team of 15 - 20 local and remote service desk technicians, to provide global IT support services for all Honeywell employees, mainly across the US, with over 100+ sites..
• Provided statistical and performance feedback involving time adherence, individual error rates, and CSAT/DSAT information to management weekly. Resulting in more real-time coaching and instruction.
• Administered 1x1 performance reviews, to technicians, to ensure all SLA and CSAT metrics are met. Team was recognized for constantly meeting/exceeding metrics.
• Created databases to identify errors and drove down error rates by strategically attacking the source/cause of the errors.
• Successfully collaborated with the client to enhance understanding and improve services at the service desk. With a focus on Major Incident Management, Logical Access Groups, and Site Support Teams.
• Established work procedures and processes that supported company and departmental standards, procedures, and strategic directives.

2053 Lascassas Pike

• Owned and operated a full service restaurant.
• Carefully interviewed, selected, trained and supervised staff.
• Led and directed staff on effective methods, operations and procedures.
• Ordered, received, organized, stocked and maintained inventory.
• Balanced and closed out all of the servers daily transactions.
• Handled various accounting transactions.