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Joseph (Matt) Lang is listed as IT/EV Specialist at ChargePoint, a with 501 employees, based in Meadowview, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Joseph (Matt) Lang.
Joseph (Matt) Lang previously worked as Advanced Technical Support Engineer / Named Accounts at Chargepoint and Advanced Technical Support Engineer - Escalations/RRT at Chargepoint. Joseph (Matt) Lang holds Bachelor'S Degree, Information Technology from King University.
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I am a Results-driven IT professional with over a decade of experience specializing in technical support and EV charger systems. Proven track record of resolving complex technical issues for high-priority clients, leading projects to completion, and delivering exceptional customer service in fast-paced environments. Seeking to leverage my expertise in IT and EV infrastructure in a challenging technical role.
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Campbell, Ca, Us
Managed high-priority named accounts, ensuring resolution of critical technical issues and maintaining high levels of client satisfaction across major deployments.
Campbell, Ca, Us
Advanced Technical Support Analyst - Owner Support - Escalations and Rapid Response Team specialist.- Resolve time sensitive cases and guide them until resolved- Support calls from internal employees on the rapid response line for critical issues- Escalate shipment of sales orders on a case-by-case basis- Own and drive small projects to resolution- Assist in answering questions in the slack channels
Campbell, Ca, Us
Owner Support - Escalations and Rapid Response Team specialist.- Resolve time sensitive cases and guide them until resolved- Support calls from internal employees on the rapid response line for critical issues- Escalate shipment of sales orders on a case-by-case basis- Own and drive small projects to resolution- Assist in answering questions in the slack channels
Campbell, Ca, Us
- Troubleshoot Level 2 AC chargepoint EV chargers as well as Level 3 DC chargers- Front line support calls from station owners- Front line support calls from field technicians- Install software updates to chargers- Troubleshoot and assist with driver groups and access control policies- Troubleshoot and assist with pricing policies- Activate and pinpoint new stations- Search NetSuite for sales orders and match cloud and warranty tokens to ORGs Create cases and seen them to resolution- Create RMA's and work orders for customer cases- Create and maintain JIRA's
Abingdon, Va, Us
Primarily focus was all hardware and software support and installation for corporate users.- Assisted all warehouses including Dry, Perishable, Transportation, HBC, Produce, Freezer, and Instore services.- Built and installed all computer equipment for NEW and remodeled stores.-Troubleshoot PC and Laptop problems (Hardware and Software) as well as repairing laptops and PC's.- Printer repair- Replaced Laptop, PC, and Printer components
Falls Church, Va, Us
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.- Worked as a SME for Sophos Safeguard Encryption.- Assisted with the testing and implementation on a new chat system that was integrated into our preexisting call queue as well as Microsoft LYNC.- Assisted with training new hires.
Other employees you can reach at chargepoint.com. View company contacts for 501 employees →
Becky Justice
Colleague at ChargepointChattanooga, Tennessee, United States
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Daniel Brown
Colleague at ChargepointNetherlands
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Christian Kapusta
Colleague at ChargepointMunich, Bavaria, Germany
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Jennifer Ferguson
Colleague at ChargepointSeaside, California, United States
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Jason P. Christensen
Colleague at ChargepointScottsdale, Arizona, United States
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Chellappan Arunachalam
Colleague at ChargepointChengalpattu, Tamil Nadu, India
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Taylor Smith
Colleague at ChargepointRoydon, England, United Kingdom
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Kara Fortier
Colleague at ChargepointPort Charlotte, Florida, United States
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Nipun Kurothe
Colleague at ChargepointFremont, California, United States
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Michael Martin
Colleague at ChargepointUnited States
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Quick answers generated from the profile data available on this page.
Joseph (Matt) Lang works for ChargePoint.
Joseph (Matt) Lang is listed as IT/EV Specialist at ChargePoint.
Joseph (Matt) Lang is based in Meadowview, Virginia, United States while working with ChargePoint.
Joseph (Matt) Lang has worked for Chargepoint, Food City / Kvat Foods Inc., and Northrop Grumman.
Joseph (Matt) Lang's colleagues at ChargePoint include Becky Justice, Daniel Brown, Christian Kapusta, Jennifer Ferguson, and Jason P. Christensen.
You can use AeroLeads to view verified contact signals for Joseph (Matt) Lang at ChargePoint, including work email, phone, and LinkedIn data when available.
Joseph (Matt) Lang holds Bachelor'S Degree, Information Technology from King University.
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