Advanced Technical Support Engineer / Named Accounts
CurrentManaged high-priority named accounts, ensuring resolution of critical technical issues and maintaining high levels of client satisfaction across major deployments.
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Joseph (Matt) Lang is listed as IT/EV Specialist at ChargePoint, a company with 501 employees, based in Meadowview, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Joseph (Matt) Lang.
Joseph (Matt) Lang previously worked as Advanced Technical Support Engineer / Named Accounts at Chargepoint and Advanced Technical Support Engineer - Escalations/RRT at Chargepoint. Joseph (Matt) Lang holds Bachelor'S Degree, Information Technology from King University.
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I am a Results-driven IT professional with over a decade of experience specializing in technical support and EV charger systems. Proven track record of resolving complex technical issues for high-priority clients, leading projects to completion, and delivering exceptional customer service in fast-paced environments. Seeking to leverage my expertise in IT and EV infrastructure in a challenging technical role.
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Campbell, CA, US
Managed high-priority named accounts, ensuring resolution of critical technical issues and maintaining high levels of client satisfaction across major deployments.
Campbell, CA, US
Advanced Technical Support Analyst - Owner Support - Escalations and Rapid Response Team specialist.- Resolve time sensitive cases and guide them until resolved- Support calls from internal employees on the rapid response line for critical issues- Escalate shipment of sales orders on a case-by-case basis- Own and drive small projects to resolution- Assist.
Campbell, CA, US
Owner Support - Escalations and Rapid Response Team specialist.- Resolve time sensitive cases and guide them until resolved- Support calls from internal employees on the rapid response line for critical issues- Escalate shipment of sales orders on a case-by-case basis- Own and drive small projects to resolution- Assist in answering questions in the slack.
Campbell, CA, US
- Troubleshoot Level 2 AC chargepoint EV chargers as well as Level 3 DC chargers- Front line support calls from station owners- Front line support calls from field technicians- Install software updates to chargers- Troubleshoot and assist with driver groups and access control policies- Troubleshoot and assist with pricing policies- Activate and pinpoint.
Abingdon, VA, US
Primarily focus was all hardware and software support and installation for corporate users.- Assisted all warehouses including Dry, Perishable, Transportation, HBC, Produce, Freezer, and Instore services.- Built and installed all computer equipment for NEW and remodeled stores.-Troubleshoot PC and Laptop problems (Hardware and Software) as well as.
Falls Church, VA, US
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and.
Other employees you can reach at chargepoint.com. View company contacts for 501 employees →
Jim Solomon
Colleague at Chargepoint
Saratoga, California, United States, United States
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Akshay Gopinath
Colleague at Chargepoint
Kerala, India, India
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Annette Mejia
Colleague at Chargepoint
Cumming, Georgia, United States, United States
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Anna Viehhauser
Colleague at Chargepoint
Kleinarl, Salzburg, Austria, Austria
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Surya S
Colleague at Chargepoint
Bengaluru, Karnataka, India, India
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Davette Vazquez
Colleague at Chargepoint
Lathrop, California, United States, United States
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Erich Fritzenwallner
Colleague at Chargepoint
Sankt Johann Im Pongau, Salzburg, Austria, Austria
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VK
Victoria Kahr
Colleague at Chargepoint
Radstadt, Salzburg, Austria, Austria
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SS
Siddharth Sharma, Ph.D
Colleague at Chargepoint
Delft, South Holland, Netherlands, Netherlands
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PN
Peter Novak
Colleague at Chargepoint
San Jose, California, United States, United States
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Quick answers generated from the profile data available on this page.
Joseph (Matt) Lang works for ChargePoint.
Joseph (Matt) Lang is listed as IT/EV Specialist at ChargePoint.
Joseph (Matt) Lang is based in Meadowview, Virginia, United States while working with ChargePoint.
Joseph (Matt) Lang has worked for Chargepoint, Food City / Kvat Foods Inc., and Northrop Grumman.
Joseph (Matt) Lang's colleagues at ChargePoint include Jim Solomon, Akshay Gopinath, Annette Mejia, Anna Viehhauser, and Surya S.
You can use AeroLeads to view verified contact signals for Joseph (Matt) Lang at ChargePoint, including work email, phone, and LinkedIn data when available.
Joseph (Matt) Lang holds Bachelor'S Degree, Information Technology from King University.
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