Evelyn Miranda Email & Phone Number

London, England, GB

San Francisco, California, US

San Francisco, California, US

Process owner responsible for investigating and resolving consumer credit bureau disputes, including direct credit bureau disputes submitted internally by servicing teams. Responsible for administrative tasks including processing check payments, credit adjustments and corrections. Identified issues, analyzed information and provided solutions to problems..

San Francisco, California, US

Trained and mentor 25+ new personnel per month, hired to fulfill customer service roles. Delivered group and individual training specializing in complex processes such as disputes and fraud. Redesigned current training materials and processes to be effective in online training environment.

San Francisco, California, US

Trained and mentored 25+ new personnel per month, hired to fulfill customer service roles. Generated reports detailing metrics such as call times and satisfaction ratings. Established training program for call center agents during transition phase

San Francisco, California, US

Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions. Managed over 60 calls per day, achieving top performer status. Sought ways to improve processes and services provided. Regularly performed as backup support for call center coaches. Maintained metric goals such as Average Handle Time, Customer Facing.

Draper, UT, US

Review applications pursuant to credit policies and procedures- Verify identity, income, and other required documentationPerform outbound outreach to applicants and work with the applicant and the Operations team to successfully move applications through the process to funding.Develop strong knowledge of internal processes and procedures to ensure the.

Atlanta, GA, US

Responsible for the support of all clients that are accessing via the Internet to access various employment verification products and services. Support includes troubleshooting, explanation of various access methods, fulfillment and activation of online accounts.

North Salt Lake, UT, US

Responsible for answering incoming calls from new and existing clients and assisted them with questions regarding credit repair process. Researched necessary information using available resources. Provided clients with product and service information. Maintained metric goals such as Average Handle Time, Customer Facing Time and Quality Scores.

Bachelor Of Business Administration (B.B.A.), Economics

Associate Of Arts (A.A.), General Studies