Inside Sales Specialist
CurrentClient Relationship Management: Build and maintain strong relationships with existing customers to ensure satisfaction and retention.Opportunity Identification: Collaborate with account managers to identify upselling and cross-selling opportunities based on customer needs.Inbound Lead Management: Handle inbound inquiries from prospective and current customers, providing product information, and addressing questions.Sales Support: Assist account managers in preparing quotes, managing follow-ups, and coordinating with other teams to support the sales cycle.Customer Success Alignment: Partner with the customer success team to ensure a seamless post-sales experience, identifying areas for additional value and engagement.Product Expertise: Develop a deep understanding of the company’s products and services to confidently address customer needs and provide solutions.Data Management: Maintain accurate records of customer interactions, sales activities, and opportunities in the CRM system.