Ewa Galazkiewicz Email & Phone Number

Birmingham, England, United Kingdom

Leicester, United Kingdom

Birmingham, United Kingdom

Walsall & Birmingham Nec

Park Inn By Radisson Birmingham West

- Managing and coordination Front Office Operations.- Managing the Front Office Team and developing effective employee relations within department and thought the hotel- Creating and implementing full HR training, including extensive brad training and appraising of subordinates. - Assisting in preparation of property budget and forecasts, as well as purchasing.- Conducting audits in conjunction with the relevant bodies in terms of QA, fire inspection and maintenance. - Maintaining relationships with suppliers and stakeholders.- Monitoring business performance through verification and analysis of guest satisfaction systems and financial reports. - Controlling efficiency and effectiveness of Front and Back Office.Working in conjunction with the General Manager in all respects of Health and Safety as per the Company Health and Safety Policy Statement.

Derby, United Kingdom

- Assisting in recruitment of team members.- Creating and implementing full HR training, including extensive Hampton brad training and appraising of subordinates. - Assisting in preparation of property budget and forecasts, as well as purchasing including FF&E.- Conducting audits in conjunction with the relevant bodies in terms of QA, fire inspection and maintenance. - Maintaining relationships with suppliers and stakeholders.- Overseeing all aspects of property management in accordance with company and brand standard.- Monitoring business performance through verification and analysis of guest satisfaction systems and financial reports. - Controlling efficiency and effectiveness of all departments.- Working in conjunction with the General Manager in all respects of Health and Safety as per the Company Health and Safety Policy Statement.

Derby

- Preparing rotas to meet business needs and ensuring that staffing levels and cost are kept within budget.- Ensuring the smooth running of the department on a day to day basis, delegating where appropriate and implementing pre-shift and post-shift briefings.- Understanding the aims and departmental objectives of the hotel.- Overseeing recruitment and selection, ensuring that training and appraising of staff is carried out with the Front Office departments in line with hotel and legal requirements and Hampton by Hilton standards - Ensuring that the standards of service, products and cleanliness are understood and carried out in each section. - Providing support and helping to motivate the staff to enable them to provide exceptional customer service, and the highest quality of products. - Dealing with guest inquires and complaints in a professional and tactful manner.- Demonstrating understanding of the legal requirements of the areas working in; E.g. Licensing Laws, Disability Law relating to employees and customers.- Assisting and completing projects as delegated by the General Manager.

Master Of Arts (Ma), International Hospitality Management

Foundation Degree, Management And Leadership In The Public And Voluntary Sectors

Bachelor Of Tourism Management, Tourism Management