Ewa Helgen Email & Phone Number

Satigny, Geneva, Switzerland

Logistics:- Led the vehicle supply to the dealership network in collaboration with Honda Europe (HME)- Ensured the logistics coordination for various events across CH- Supported the network and the area managers regarding vehicle readiness- Managed internal communication with the dealerships and the network satisfaction at a country levelSales Support:- Created performance monitoring reports and daily updates to measure KPI achievement - Set national targets in collaboration with other departments and Honda Motor Europe (HME)- Analysed leasing data for commercial purposes- Managed fleet requestsBudget and Finance:- Updated commercial data in SAP- Created commercial programs in SAP- Supervised the payment and calculation of premiums and bonusesIT:- Ensured testing before deployment in SAP- Implemented system updates proposed by Honda Motors Europe- Ensured the training of the dealerships' staffOther:- Ensured the follow-up of the company's vehicle fleet- Managed used vehicles resale- Led the execution and follow-up of customs formalities

Lausanne, Vaud, Suisse

Planning & Coordination:- Opened and supervised the first Tesla Center in Switzerland, which is the first to reunite all departments (Sales, Delivery and Service)- Achieved and exceeded the location’s goals and KPIs including but not limited to: minimizing vehicle dwell, ensuring all pre-delivery activities are completed, maximizing yield on supply, and delivering an excellent customer experience - Managed staffing plans as needed - Coordinated vehicle flow on site and supported logistics organization, monitored delivery schedules, coordinated vehicle repairs and detailing Operational Excellence:- Led day-to-day supervision of local delivery operations for the Romandie delivery center- Worked cross-functionally with other teams, including Sales, Logistics, and Service- Handled escalations and managed customer satisfaction- Developed expertise on all internal processes and tools and served as the process expert, identified team’s needs and provided appropriate training- Responsible of vehicle revenue recognition and final payment collection, served as point of contact for banks and managed external correspondences- Strived for an efficient work environment while continuously improving processes, tools and training Delivery Experience:- Managed all employees at the location and delivered an exceptional delivery experience - Built relationships and managed daily communications related to vehicle arrival and vehicle readiness- Coordinated vehicle preparation, including vehicle arrival, yard management, and delivery bay flow- Liaised with Service organization to ensure vehicle readiness, refurbishment, detailing and sequencing - Tracked vehicle preparation, including escalations

Lausanne Area, Switzerland

- Provided support to store manager's strategic planning as well as development for the region- Took responsibility on projects to enhance store performance and organization- Helped local leadership to identify business potential by providing analytical and market research- Contributed to delivery efforts by conducting coordination activities- Took part in the sales and delivery on-site coordination- Administered the sales process as well as provided administration activities for events and other marketing activities

Master'S Degree, Cross-Cultural Management And International Business

Degree in language study (French, English, German and Russian) with focus on international business. The aim of this Master's is.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services, A

Exchange program at Edinburgh Napier University with classes of Marketing & Society, Scottish Culture and German language

Bachelor'S Degree, Foreign Languages, Literatures, And Linguistics

Degree in language study (French, English, German and Russian) applied to economics and cross-cultural business. 3rd year was completed.

High School Diploma, Literature

2 years of High School studies with emphasis on literature (both English and French), languages and philosophy