• Act as the central point of contact by coordinating logistics between the end client, technical staff, venue staff, internal partners (equipment, labor, shipping, and transportation) and sales.• Work alongside the Colortone sales team to develop concepts, create project estimates and budgets, while also helping to close out projects and assist in the invoicing process.• Handle difficult job aspects including problem-solving for events in non-traditional spaces, managing crew members with conflicting personalities, and overseeing productions in unknown, out-of-state venues.• Balance the needs of multiple overlapping projects that were all in different phases of development.• Develop working proficiency in various industry disciplines (Rigging, Lighting, Audio Systems, Video Switching & Projection) and industry-specific/adjacent software (PowerPoint, Keynote, PlaybackPro, VectorWorks, RentalPoint, various social media, polling, and fundraising software) in order to become a more knowledgeable resource for my clients and to hold productive conversations with industry professionals.

• Assisted the Director of Special Events & other area managers in the planning and executing of all private events including but not limited to weddings, corporate events, fundraising walks and reunions.• Supported the Zoo's Marketing Department and helped to run events such as Edgewater Live, Twilight, and Boo at the Zoo.• Assisted with client tours of Zoo facilities, as well as coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals, pre-ceremony and reception events.• Managed logistics of event rentals, including contract signing, fee collection, event booking and event promotions.

• Generated repeat business through exceptional customer service and responded to guest concerns with friendly and knowledgeable service.• Assisted with the onboarding process of new employees, including training, mentoring and new hire documentation.• Managed opening and closing procedures such as submitting deposits, entering payroll, running sales reports and ensuring store security.• Enforced policies focused on increasing team productivity and strengthening operational efficiency.

• Demonstrated ability to manage multiple tasks and work well under pressure in a high-volume, fast-paced environment.• Successfully completed extensive training courses through Disney University.• Actively demonstrated outstanding guest service using the "Four Keys" of the Walt Disney Company; Safety, Courtesy, Show and Efficiency.• Ensured guest satisfaction by giving prompt, friendly and knowledgeable service, whether it was regarding an item in the shop, the Magic Kingdom Park, or the Walt Disney Company.