Eric Willard Email & Phone Number

Camp Hill, Pa, Us

Chantilly, Va, Us

Washington, District Of Columbia, Us

Cambridge, Ontario, Ca

As a senior systems administrator at the largest real estate software company in North America in the IT Operation department in a company that is rapidly changing technology within the organization as it moves to cloud-based technologies such as AWS, Azure, and Office 365, shaping the organization as it grows and matures. My strong system administrator experience, problem-solving skills, and ability to adapt to unexpected challenges during major environmental modernization have let me excel within the company. Working closely with R&D, DevOps, SecOps, and network teams to assist with integration techniques.Planning and executing multiple projects throughout the year, including data center migrations, network refreshes, VMWare migration, cloud migrations, performance improvements, Active Directory audits, DNS audits, and consolidation. While also performing day-to-day IT Operations tasks to keep the environment running and responding to help desk tickets to support employees.

Cambridge, Ontario, Ca

Harrisburg, Pennsylvania, Us

I direct IT strategy for an electrical and mechanical industrial contractor, managing computer networks, hardware, systems software, applications software, and program configurations. I proactively analyze technology usage and requirements, driving productivity improvements. I troubleshoot technology issues, replacing defective components as necessary. I manage cross-functional project teams, coordinating upgrade activities. I negotiate with vendors including internet providers, focusing on pricing and support. I also create Adobe PDF fillable forms and manage equipment lifecycle, maintaining records and agreements. Key accomplishments include:• Boosted productivity via migration of Windows 2008 R2 file server to newly-built Windows 2019 file server, saving up to 40% in storage space, migrating 15TB+ in under 12 hours, and no reconfiguration for users.• Spearheaded IT upgrades across organization, researching products/software, receiving several quotes, presenting proof of concept to Board of Managers, testing potential solutions, and optimizing systems.• Overhauled cellular service across 400+ devices, cutting costs by thousands of dollars/month, upgrading outdated phones, negotiating rate plans, adding hundreds of lines, and improving overall service quality.• Strengthened phone system, upgrading to Mitel Connect 22.10.7600 from ShoreTel 14.2 Phone System.

I delivered expert IT advice to wide range of clients, quickly troubleshooting network issues and only replacing equipment when necessary. I maintained inventory of parts used and documentation of work completion. Key accomplishments include:• Improved client systems, configuring and installing wireless routers, switches, servers, and computers.

Identified client technology and systems requirements, building relationships with customers, sales team, and marketing staff. Established hardware and software requirements including platforms, interfaces, bandwidths, and routine schemas. Created conceptual, logical, and physical network designs. • Managed wide range of projects including equipment installation, network design, and hardware upgrades.

Arlington, Virginia, Us

I protected US citizen security through roles in US/global confinement/corrections facilities and Access Control Points. I actively enforced military laws and regulations, leading force protection, anti-terrorism, area security, and police intelligence operations. I directed military prisoner supervision in confinement/corrections facilities. Led investigations and responded to emergencies as necessary. I managed Access Control Point security for installation, complying with policies and procedures, conducting inspections and provided written reports as necessary. I also enforced Motor Vehicle Code, monitoring speed via radar devices and issuing traffic citations. Key accomplishments include:• Managed detention/internment operations in 14-month assignment in Afghanistan, delivering rehabilitative, health, welfare, and security to US military prisoners.• Held detainees and military personnel accountable for behavior, conducting inspections, orchestrating staff and prisoner activities, and reporting on operations as necessary.• Safeguarded against security breaches, managing all aspects of Access Control Points including visitor identification, pass issuance, prevention of sabotage, espionage, theft, violence, and rule infractions.• Ensured citizen safety, investigating suspicious persons and situations, safety hazards, and unusual/illegal activities.

Schiphol, Nh, Nl

resolved hardware/software issues, testing/troubleshooting systems, reinstalling software, adjusting software setting, and reassembling laptops after repairs and part replacements. I managed reporting systems, updating work completion and parts utilization for all work completed. Key accomplishments include:• Bolstered client technical capabilities, installing/configuring new equipment including operating software.

Master'S Degree, Computer/Information Technology Administration And Management

Bachelor'S Degree, Information Technology

Associate’S Degree, Computer Systems Networking And Telecommunications

Education record