• Control and track the corrective action process from initiation to completion for all W2 and 1099 staff.• Issue progressive discipline to both drivers and employees when required.• Oversee Driver Relations Department.• Oversee Orientation department.• Oversee Recruiting department, to include analyzing and reporting on driver hires.• Control recruiting process for all US based hiring needs.

• Running & creating reports (Tracking of CDL A driver progress at various stages)• Teaching different application based platforms (Transflo, Keep Trucking, Netradyne, Viber)• Facilitating New Hire Orientation for different size classes and different lines of business• Effectively communicate w/other departments using various internal tools• Organizing internal items needed for new drivers and assisting with needs of existing drivers• Managing needed changes/enhancements to various parts of new hire presentation• Coordinate new hire travel setup to the orientation site in Chicago Ridge, IL• Communicate with the Recruiting Manager the remaining steps for drivers moving from recruitment to orientation process

Helped facilitate the planning, development, implementation, evaluation and improvement of education programs and products offered to field representatives. Assisted with the organization and planning of the weeklong Imagine Conference. Responsible for editing the Field Staff newsletter and updating pertinent information as requested by Directors and Officers. Assessed educational needs through surveys, interviews or consultations with managers. Assisted in the production of media elements for educational modules, conferences, meetings, and informational purposes. Created the post-conference presentation submitted to Directors and Officers. Built rapport and trust with internal and external vendors.• Participated and helped facilitate the New Field Representative Orientation, which included in-person orientation for new Field Staff along with an 8-hour virtual day meeting via Skype.• Assisted with Audio/Visual details, meeting room set up, catering, reception, tracking participation via Cvent and on-site support at the hotel during the Imagine 2020 conference. • Appointed as the primary contact for Imagine 2020 Power Point presentations to be used during conference; created master list to ensure all presentations were formatted properly, submitted in a timely fashion, and coincided with appropriate presentation speaker and time slot. Implemented Poll Everywhere software into presentations when needed and ensured seamless execution during individual presentations.• Learned and updated Crowd Compass for Cvent for the Imagine conference; updated individual seminar details, created and posted speaker biographies, updated daily agenda details.• Utilized Qualtrics to create post-conference surveys and track and distribute CE’s.

Responsible for managing customer service and member relations for Children’s Community Physicians Association. Promote CCPA to community and statewide physicians while spearheading the recruitment process and maintaining excellent communication throughout the onboarding process. Assists with member communication initiatives through email blasts, newsletters, creation of marketing materials, and other CCPA publications. Manage the credentialing and re-credentialing process of all CCPA members, and ensure completion within deadline parameters. Initiate the agreements on behalf of CCPA physicians to managed care plans. Maintain excellent communication with the organization’s fourteen elected board of directors.•Managed CCPA’s practice management program by assembling practice management tools and resources for physicians.•Oversaw the managed care credentialing and re-credentialing process with new and existing physician members, ensuring all applications are complete according to IDPH standards and processed in a timely manner through the Medical Staff Office. •Served as a point of contact for CCPA physicians regarding participation in managed care contracts and reimbursement issues and worked with managed care companies to resolve issues on behalf of CCPA practices.•Maintained all managed care contracts and act as the primary contact for physicians for information required on fee schedule analyses, rates or terms.

Responsible for the coordination of the annual fellowship interviews serving as a liaison between McGaw, GME office and chief residents. Manage ACGME accreditation site visits for the pediatric residency program. Compile and submit reports to numerous medical accreditation and regulations associations. Track fellowship duty and vacation hours. Coordinate annual visiting professor stays. • Played a key role in hiring and training new support staff on all systems involved in medical student activities and pediatric residency recruitment. • Coordinated fellowship interview days including developing information booklets to candidates and faculty, creating interview schedules, assisting with logistics, and organizing social events at faculty homes.• Assisted physicians with daily functions including managing clinic templates, retrieving patient records, submitting check requests, troubleshooting technical issues.

Oversaw a 15-member clerical team managing disciplinary actions, terminations, and staffing. Reviewed resumes, conducted recruiting and interviewing. Developed and distributed the ER daily volume report. • Served as interim manager for five months handling all staff self-evaluations, staff objectives, and ensuring completion of outstanding performance justification forms.• Appointed as the emergency department transition leader for preparation for the move from Lincoln Park to the Streeterville location to convey key information between leadership and staff. • Promoted to medical education coordinator after one year by cultivating trust with surgeons and displaying exemplary dedication to excellence.

Delivered administrative support to numerous pediatric cardiologists. Managed calendars, appointments, and travel itineraries. Scheduled patient appointments.

Leveraged web-based recruiting tool, Job Science to evaluate applicant information. Confirmed background information and employment references. Oriented new hires covering compensation, benefits and policies. Processed statements for life insurance and long-term disability. Input employee data into Knowledge Point software for annual evaluations. • Assisted with hospital employee recognition events including the annual service award banquet, an employee of the year celebration, and various holiday parties.• Led the employee recognition program.