Ed Isaacs Email & Phone Number

Abingdon, Oxfordshire, GB

Abingdon, Oxfordshire, GB

Sunnyvale, CA, US

Led a team of 150 people in 6 TAC centers around the world - built 5 of those centers from the ground up; Ottawa, Canada – Sydney, Australia – Mexico City, Mexico – Dallas, Texas – Sunrise, Florida and Vancouver, Canada. Recruited and hired TAC members at each location - recruitment, job fairs, interviews, salary negotiations, process training. This.

Espoo, Southern Finland, FI

Leading a team of engineers that work within Nokia Services for the Service Transition team in Montreal:· Lead and organize activity for a team of deployment engineers· Plan, execute and document deployment projects to deliver pre-production and production environment (servers, applications and tools) including major configuration changes· Review the.

Redwood City, California, US

- Managed group of 8 security support engineers- All day to day activity- Worked with customers to resolve escalations- monitored activity for security engineers

Espoo, Southern Finland, FI

Supervised a Team of engineers that worked on enterprise support and operations for Nokia's Mobility Services:- Managed 36 employees, exceeded departmental customer service performance levels objectives and increased gross revenues.- Exceeded global customer satisfaction team performance objectives and scorecard expectations and achieved highest global.

Espoo, Southern Finland, FI

Lead a team of support engineers on Nokia's Intellisync Wireless Email Solution:- Promoted and managed 8 Mobility team members, identified operational expansion needs, and grew team to 20 people to accommodate new team deliverables.- Created, developed and managed hardware, software, and telecom platforms and supported global hosting operations team server.

Espoo, Southern Finland, FI

- Managed team’s critical corporate customer accounts, assessed staffing metrics, reported and resolved all variances and discrepancies. - Analyzed, monitored and escalated all technology cases for the team engineers to map metrics and resolve issues.- Learned Lotus Domino product, developed teaching methods and facilitated frequent training course to 15.

Montreal, Quebec, CA

- Managed services for vulnerability management initiatives, and integrity program platforms.- Planned, coordinated, and implemented information security tools; performed root-cause analysis through substantial data mining, forensic analysis, vulnerability and impact analysis and worked within the ITIL framework.- Adapted security action plans, monitored.

Espoo, Southern Finland, FI

- Managed and resolved hundreds of global high priority firewall cases for Fortune 500 companies including NBC, Global, Fox, and Sprint. - Assessed and resolved all global technological customer issues, explained policies and procedures and interpreted problems on a daily basis.- Supported Checkpoint firewall-(1 versions 4.1 and NG), and the Nokia IP.

Performed technical support for a US-based ISP customer base.