Eric Moore Email & Phone Number

Monterey, California, United States

The Ritz Carlton At Half Moon Bay

Fairmont San Jose

Santa Clara, California

-Managed transition during acquisition from American Audio Visual to PSAV-Embraced new company culture and refocused efforts towards customer service.-Coached team members to enhance growth and team morale.-Planned/Executed Superbowl 50 After Party (Denver Broncos) w/Special Guest Flo Rida

Santa Clara, Ca

-Hotel Relations-Revenue Management-Production Sales/Management-Customer Journey-Team Building

-Plan and execute VIP events in a venue with $2M+ revenue stream.-Supervise and mentor a staff of 7 FT technicians.-Design and create advanced audio/video systems with the use of 3D rendering and Vectorworks.-Prepare detailed technical schematics to ensure continuity throughout the execution process.-Maintain $1M+ equipment inventory, monitor sub rental requests and repairs.-Mentor and instill confidence in our technicians by challenging them to exceed their own expectations as well as our customers.-Oversee production installations to ensure budgets are maintained.-Work in tandem with the A/V Director to ensure the financial obligations of the venue are met.-Manage venue's internal conference network, oversee bandwidth allocations and advanced connectivity requests.-Seek out opportunities to maximize customer experience.-Train staff on current and new technologies with hands on classes.

Monterey, Ca

•Directed warehouse operations including scheduling, delegating tasks, daily customer equipment deliveries and pick ups.•Initiated procedural and storage changes to maximize warehouse space utilization.•Analyzed event proposals and sought out opportunities to increase sales by recommending upgrades or creative additions.•Participated in site surveys, created front work checklists to assist with space planning, equipment allocation, and scheduling.•Established relationships and favorable pricing with equipment vendors on the west coast to reduce rental shipping costs for events outside of the local market.•Coordinated with conference service managers, event planners, and customer representatives to review and confirm room allocations and availability, equipment specifications, and schedule of events.• Confirmed equipment setups and tested system operation, performed troubleshooting. Supervised the construction of temporary digital content distribution network.•Provided direction to 10 person team during conference load in/out, delegated job assignments to ensure workflow continuity, confirmed equipment setups and conducted systems tests. •Liaison between customer and technical staff during events, distributed presenter digital content updates, responded to technical issues when needed.

•Operated and maintained portable concert PA system, designed portable video system to facilitate moving in and out of a gymnasium on a weekly basis.•Improved installation time by detailing the layout of the facility and labeling cases.•Initiated an equipment setup/teardown workflow plan to train volunteer staff, monitored the plan, and made changes when needed.•Created audio archive for web streaming.-40 ch. Allen&Heath audio console-DBX Driverack speaker management system-Yamaha effects processors -Equalizers/Compressors/Amplifiers -JBL VRX Line Array System -Shure UHF-R wireless microphones -Shure In ear personal monitoring systems-4k LCD projectors/Laptops-Da-Lite fastfold screens-Leprecon dimmers/controller -Windows/Mac operating systems-JBL speakers/subwoofers -Denon CD-R Recorder

Monterey, Ca

•Received and reviewed weekly entertainment riders, developed stage plot, verified equipment on hand, and submitted rental requests when necessary.•Created stage plots and equipment allocations, pre-set stage prior to talent arrival, calibrated monitor systems utilizing graphic equalizers and compressors.•Coordinated sound checks, managed talent to complete within timelines. Diagnosed system malfunctions, resolved in a timely manner.•Competently operated the following audio equipment:-24 ch. Allen & Heath audio console -Equalizers/Compressors/Amplifiers-Lexicon effects processors -Shure UHF wireless microphones-Hear Technologies in ear system -JBL speakers and subwoofers

Monterey, Ca

•Coordinated and managed volunteers during setup and teardown of equipment in gymnasium. Provided workflow plans to team leaders to ensure timelines were met.•Conducted pre-service system checks, performed sound check with worship team, reviewed weekly service notes with pastors prior to services.•Operated sound console during services.•Recommended equipment upgrades or replacements, maintained existing equipment and supplies.•Supervised and directed technical staff during services, performed troubleshooting, created audio archive for distribution.•Collaborated with equipment vendors and prepared cost estimates for new 1000 seat facility. Ensured space was properly measured and acoustically tested. Conducted product demonstrations.

Monterey, Ca

•Operated, maintained, and monitored 25 technology enhanced classrooms to include Window/Mac operating systems, Smart Panel control panels, Extron switchers, and ceiling mounted LCD projectors.•Supervised six student assistants, provided technical and customer service training prior to students being assigned to assist faculty and staff.•Initiated weekly maintenance schedule to prevent equipment malfunctions during semester classes. Ensured projector bulb hours were accurately documented, replaced according to manufacturers recommendations.•Increased productivity for Digital Media Producer by evaluating and re-wiring existing patch bays, adding additional playback and recording decks. Reduced project turn around times.•Reduced equipment installation costs for new science building by utilizing and training existing student assistants. •Consulted with internal departments and compiled tools and equipment, created a fabrication workshop to custom build wall plates and to solder wiring. •Successfully installed fifteen classrooms, completed a week prior to deadline.

Pebble Beach, Ca

•Competently setup and operated audio visual equipment, examples listed below:-Sony 1272/1001Q projectors-Extron/Covid computer interfaces-Fastfold Screens-RGB Spectrum/Sony 1024G switchers-3/4” video players -Extron RGBHV Distribution Amplifiers-Allen and Heath audio consoles -Shure UHF wireless microphones-ETC lighting consoles/ETC Dimmer Racks and Source 4 light fixtures•Promoted to Production Coordinator in 1998•Spearheaded the introduction of ICIA technician training within the department. Successfully completed requirements for the CTS (Certified Technology Specialist) program.•Reduced labor costs by recommending the installation of moving head pin spots into the main ballroom. Integrated Windows based DMX control system to allow quick and easy control.

Various

•Served during Operation Desert Storm/Shield•Successfully completed Non-Commissioned Officer Leadership Development Course.•Provided Humanitarian support during Yellowstone fires in 1988.•Awarded 3 Army Commendation Medals for exemplary service.•Honorably Discharged