Ewout Jonker 🤝 Email & Phone Number

Utrecht, Netherlands

Utrecht, Nederland

Utrecht, Nederland

Utrecht, Netherlands

You want to meet Product Professionals as ambitious as you are. Effortlessly. We know how to. And know what's at stake.We've been in Product throughout our careers. Know how to build successful products - and organisations.We experienced the pains of a wrong fit. And the gains of a right one. So we’re on a mission: to restore confidence in recruitment.

Years ago, I stumbled upon the inspirational quote “Strive not to be a success, but rather be of value”. I never forgot the quote, and inspirational as it is, it made me think to what principles I live by myself, and to what extent I apply certain principles in my career. There, I discovered that I have never been solely led by the aim of becoming more.

Utrecht, Nederland

Product Manager of the Vodafone B2B Marketing SME Join & Inlife squad, responsible for increasing the # of leads and prospects and boosting loyalty amongst current SME customers. I was asked to: - Re-establish squad focus on value delivery. - Rebuild confidence in the agile scrum methodology.So I:- Established a shared purpose, mission, and objectives..

Utrecht, Nederland

Product Owner of the Jacobs Douwe Egberts Mycare B2B team, responsible for enhancing the digital customer experience of Large Enterprise customersI was asked to: - Improve CSAT with valuable SalesForce MyCare enhancements.- Also take on the role of Business Analyst.So I: - Re-assessed epics and user stories on business value.- Re-prioritized work scheduled.

Product Manager within Customer Experience Management, responsible for continually improving customer satisfaction by providing each of bol.com's 50k+ partners with deep, actionable insights. I was asked to:- Enhance the focus on value delivery within the teamSo I- Defined objectives and key results.- Re-prioritised the backlog based on value delivery..

Product manager of the marketing consent team, responsible for increasing company revenue through marketing consent for advertising, profiling and personalisation.I was asked to:- Increase company revenue through marketing consent- Steer and guide a new development team. So I:- Investigated current consent and opt-in rates. - Engaged marketing teams to.

I managed all product owners and business analysts and had the privilege to foster and facilitate their personal and professional development, while I ensured domain vision, growth and maturity. As part of Domain Management, I was co-responsible for preparing the organisation for future growth and success, and created and embedded a multitude of HR.

Utrecht En Omgeving, Nederland

Accountable for managing a portfolio of OutSystems products for PLUS Retail, among which a web/app employee communications tool (scheduling, messaging, documentation). I guided multiple local & nearshore development teams towards the delivery of both mobile and web solutions for 20.000+ employees. Next, I was responsible for managing sales and pre-sales.

Utrecht, Nederland

Accountable for realising an applicant tracking system (ATS), company career site and content management system (CMS) for PLUS Retail. By properly defining value and acceptance criteria, correctly prioritising features, and closely involving all stakeholders, an impressive, widely adopted solution was created in OutSystems.

Accountable for maximising the value of the online MyZiggo portal, used by over a million customers. By creating a clear product vision and roadmap, closely involving and empowering the offshore development team and managing stakeholders up to director level, I proudly managed to reduce the web-to-call ratio by about 20% and increase the online CSAT.

Responsible for creating and designing online self-service solutions for Ziggo customers. I gathered business requirements from a multitude of departments, provided clear and precise acceptance criteria to the offshore development team and represented the MyZiggo Product Owner on proxy.

Utrecht

Responsible for a seamless and streamlined customer experience upon the launch of new Ziggo products and services. I analysed the impact of go-live initiatives on multiple customer groups on subjects ranging from product ordering up to installation, invoicing and assurance. I identified, illustrated and explained overall customer pressure, translated that.

Amsterdam

Leading an RFI and RFP for a speech analytics solution, enabling ABN AMRO to easily decide on the best application and supplier for its Customer Contact Centre. I gathered business, functional and non-functional requirements, approached several suppliers and facilitated a Proof of Concept.

Nieuwegein

Advising organizations on optimizing customer care workflows. I analyzed business processes, identified process bottlenecks and advised on the best applicable solution approach and tooling to increase customer and employee satisfaction. I shared insights on the estimated return time of the client’s investment (ROI), presented solutions to stakeholders up.

Amersfoort, Utrecht, Nederland

Writing a proposal for cost savings, process optimisations and quality improvements of the OV Chipcard customer care department. Seconded via Tieto.

Rotterdam, Zuid-Holland, Nederland

Responsible for determining the impact of go-to-market initiatives on the B2B Customer Care Organization of KPN, and for realizing improvements in NPS and customer satisfaction scores. I highly contributed to several First Time Right and First Contact Resolution initiatives and was later on also responsible for budgeting, reporting, and resource planning..

Hoofddorp

Gathering business requirements for e-commerce websites, translating these into functional specifications and ultimately configuring the frontend platform up to a fully fledged e-commerce website.

Coordinating IT infrastructure change requests and optimizing the change process according to ITIL practices for PcM Publishers. Seconded via Getronics PinkRoccade / KPN

Utrecht En Omgeving, Nederland

First line application and workstation support. Seconded via Getronics PinkRoccade / KPN

Master Of Business Administration (Mba), Business Administration

French Diplome Of European Management Of Sme - Nowadays Altered To License Professionnelle, Diplôme National De Technologie Spécialisé (Dnts) Management Des Organizations, Grade: Assez Bien

Exchange Programme. Principal subjects covered: European Economy & Tax, European Business Law, International Marketing & Trade.

Bachelor, International Business & Languages

Havo