Emerging proptech in Chicago and North Carolina's

Lead, coached and executed proactive client experience within a multi-channel and diverse environment.Increased solution penetration to PNC bank clients by collaborating with internal partners.Coached team to effectively provide solutions and advice to improve client financial well-being. Generated branded sales process to proactively achieve sales targets and customer loyalty. Grew branch revenue through acquisition and share of wallet growth of consumer and business households.Responsible for acquiring and retaining talent through the through the coaching and development of employees. Ensured employees achieve the performance and activity expectations. Lead the performance management process for all direct reportsManaged operational, human capital, reputational and business risk through adherence to established policies and procedures. Exercised sound decision making to identify and mitigate potential risk. Understand and communicate market trends affecting solution offerings so that market opportunities may be maximized and negative effects of competitive activity by be minimized. Extensive knowledge in consumer trends with respect to payment solutions

Founded in 1980, Woodforest National Bank offers both consumer and business products & services at more than 750 branches in 17 states across the United States. As Branch Manager I am responsible for retail banking operations and P&L goals for the branch. I collaborate with commercial product managers, retail banking product managers, marketing staff and other key personnel to optimize profitability. I must maintain a high level of regulatory & internal policy compliance through staff training, audit preparation and execution, daily operations oversight and coaching. I must also possess a comprehensive understanding of direct to consumer financial services that includes deposit products, credit cards & personal loans.It is my job to establish & communicate expectations to staff members and provide ongoing training to personnel. I motivate sales teams and mentor customer facing employees in product knowledge, selling and customer service techniques.I spearhead marketing efforts for products & services to create strong brand awareness throughout the community. I have personally established relationships with small business owners & present options that help them achieve their goals. I increased the merchant revenue stream through the implementation of a merchant services relationship program and the development of ancillary product lines. Other Key Accomplishments:♦ Generated over $1 Million in core deposits ♦ Increased customer retention by 80% and achieved a lower attrition rate then peer branches. ♦ Achieved & maintained a 70%+ ratio on relationship product management. ♦ Reached #1 in merchant sales & profitability♦ Realized a 15% increase in accounts sold vs. average results of other branches. ♦ Delivered 100% of customer touch points and earned a 97% rating from outside performance audits. If you are interested in hearing more about my involvement in this company, please request my resume for a detailed list of accomplishments.

Cracker Barrel is now an innovator in convenience stores, opening full service Church's Chickens, Blimpie's Restaurants, and Krispy Kreme Donuts in select locations. Cracker Barrel won the "Alternative Developer of the year" from Church's Chicken, a very prestigious award. I drove all facets of the business, including the hiring, training and mentoring of a full staff. I handpicked a motivated workforce to bolster efficiency. I was responsible for innovating operating and financial policies & procedures, and managed the annual budget to ensure full transparency and accuracy of all accounting functions. I was responsible to direct and boost merchandise selection and placement, determine pricing structures and collaborate with distributors for special events and promotions. It was necessary that I forged strong vendor relations in order to lower costs while improving quality and selection As a result, we achieved great success, realizing full ROI within 6 months. We were then able to maximize the cash flow and profitability required to expand this business to 2 locations in the region. Because of this rapid growth, I took on the role of cultivating new banking relations in order to obtain needed capital for routine operations and to fund our expansion into multiple units.★★★★For detailed list of my accomplishments, please request my resume.

E-Mexicano SupermarketWhile enjoying the success of my last supermarket, I started this company to address the unique needs of Latino customers in the Houston area. I noticed there was an opportunity to cultivate strong community relations while catering to this underserved population.I brought with me the best practices of my last business, duplicating the operating and financial policies and procedures.As a result, we were able to develop an operational system that catapulted sales by $500K within 6 months, increased gross margins by 20%, inventory by 30%, and significantly lower our costs. ♦ ♦ ♦ ♦For more information about my role in this company, please request my resume.