Tomás Ibáñez Grana

Tomás Ibáñez Grana Email and Phone Number

Director Asociado en BRAINTRUST Consulting Services | Customer Experience, Service Design, UX @ BRAINTRUST Consulting Services
madrid, madrid, spain
Tomás Ibáñez Grana's Location
Greater Madrid Metropolitan Area, Spain
About Tomás Ibáñez Grana

Más de 10 años de experiencial liderando proyectos de "experiencia de cliente", "diseño de servicios" y "UX". Anteriormente como manager y director en áreas de RRHH y de servicio al cliente en grandes corporaciones. El eje del negocio son los clientes, por eso es fundamental conocer sus necesidades y su comportamiento y diseñar en base a eso. Siempre con visión de negocio: lo que hagamos por el cliente tienen que ser rentable.

Tomás Ibáñez Grana's Current Company Details
BRAINTRUST Consulting Services

Braintrust Consulting Services

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Director Asociado en BRAINTRUST Consulting Services | Customer Experience, Service Design, UX
madrid, madrid, spain
Website:
braintrust-cs.com
Employees:
62
Tomás Ibáñez Grana Work Experience Details
  • Braintrust Consulting Services
    Director Asociado
    Braintrust Consulting Services Jul 2010 - Present
    Madrid Y Alrededores, España
    Consultor y jefe de proyecto en "customer experience management" con amplia experiencia en sectores de telecomunicaciones, retail y banca.
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  • Nemesis Experience Lab
    Socio
    Nemesis Experience Lab Jan 2018 - Present
    Madrid Y Alrededores, España
    View
  • Pontificia Universidad Católica De Chile
    Profesor Invitado
    Pontificia Universidad Católica De Chile Nov 2018 - Present
    Chile
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  • Instituto De Empresa
    Profesor Asociado
    Instituto De Empresa May 2015 - May 2018
    Madrid, Comunidad De Madrid, España
    Profesor asociado en el Programa Executive de Customer Experience Management
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  • Orange
    Customer Service Director
    Orange 2002 - 2008
    Madrid Y Alrededores, España
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  • Amena
    Human Resources Manager
    Amena 1998 - 2002
    View

Tomás Ibáñez Grana Skills

Telecommunications Customer Experience Estrategia Empresarial Liderazgo De Equipos Business Strategy Team Leadership Telecomunicaciones Team Management Estrategia De Mercadotecnia Inteligencia Empresarial Centro De Llamadas Strategy Estrategia Experiencia Del Cliente Outsourcing Cambio Organizacional Management Consulting Strategic Planning Product Management Business Intelligence Change Management Market Research Mobile Devices Mercadotecnia Marketing Strategy Contact Centers Call Center Marketing Sales Management Gerencia De Ventas Experiencia Del Usuario Ivr

Tomás Ibáñez Grana Education Details

Frequently Asked Questions about Tomás Ibáñez Grana

What company does Tomás Ibáñez Grana work for?

Tomás Ibáñez Grana works for Braintrust Consulting Services

What is Tomás Ibáñez Grana's role at the current company?

Tomás Ibáñez Grana's current role is Director Asociado en BRAINTRUST Consulting Services | Customer Experience, Service Design, UX.

What schools did Tomás Ibáñez Grana attend?

Tomás Ibáñez Grana attended Universitat Oberta De Catalunya, Growth Hacking Course, Adaptive Path, Global Cem Certification, Universidad Pontificia Comillas Icai-Icade, Universidad De Oviedo.

What skills is Tomás Ibáñez Grana known for?

Tomás Ibáñez Grana has skills like Telecommunications, Customer Experience, Estrategia Empresarial, Liderazgo De Equipos, Business Strategy, Team Leadership, Telecomunicaciones, Team Management, Estrategia De Mercadotecnia, Inteligencia Empresarial, Centro De Llamadas, Strategy.

Who are Tomás Ibáñez Grana's colleagues?

Tomás Ibáñez Grana's colleagues are Alexandre Pollet, George Bousmadis, Olivia Ardanuy, Raúl Romero Krause, Patricia González, Cristián Sanhueza Bénard, Marta Gómez.

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