Kenneth H. Email and Phone Number

● Managed budgets for multiple locations & departments, developing strategies growing profitability by minimizing costs & reducing expenses by 32%, within quarter of tenure. ● Implemented business analytics initiatives reallocating resources, managing logistics enhancing & promoting coherent communications & Operational efficiency, again impacting margin. ● Implemented employee training programs to develop a highly skilled workforce capable of handling diverse operational challenges safely, reduced & consistently maintained lowest TRIR rate of 3.2 within territory. ● Conducted regular audits of systems, processes OSHA regulation & infrastructure, identifying areas for opportunity, implementing improved SOP where appropriate. ● Improved communication channels between various departments resulting in seamless coordination and efficient problem

• Multi-Unit management, directing day-to-day operations, inclusive of supporting, coaching, developing & motivating my direct report leadership teams.• Opened 11 new profit centers, integrated 1 new national franchise, totaling 3 under my purview, developed 2 private proprietary programs & their integration into operations.• Achieved stable revenue growth, delivering consistent GP margin increases year over year between 9%-11% maintaining a reciprocating labor cost respectively.• Reduced turnover by -33%, & increased retention rate & tenure, through strategic process improvements respective to recruitment, selection, training & performance development, critical in team building & knowledgeable, prepared & motivated people.• Created budgets annually, maintaining a culture of responsible fiscal policy & accountability, holding regular district meetings, detailed P & L reviews, proactive development of strategies & action plans with a consistent offer of support, tools & followup.• Collaborated, maintained & created professional partnerships & operational relationships.• cultivating critical cooperation & communication, ensuring support & obtaining appropriate supply, logistics & inventory management necessary for operations.• Created standard operating procedures, process improvements where appropriate, & maintained compliance policy & regulation, creating an environment conducive of useful best practices, achieving quality assurance, customer satisfaction, & safe and efficient operations.• Managed new business development, data analysis, business analytics, change management, conflict resolution

• Increased overall store profitability by reducing operational losses through effective implementation of loss prevention strategies.• Conducted annual performance reviews for loss prevention associates, providing constructive feedback on strengths and areas needing improvement. • Implemented compliance checks on merchandise throughout the supply chain process, maintaining accurate records for audit purposes. • Conducted thorough investigations of theft incidents, leading to increased recovery of stolen merchandise. • Developed strong working relationships with local law enforcement agencies, enhancing cooperation in theft investigations. • Assisted human resources department with internal investigations related to employee misconduct or unethical behavior. • Collaborated with store managers to develop and implement action plans for improving loss prevention efforts. • Participated in regional meetings with other Area Loss Prevention Managers to share

• Analyzed processes to identify needs & opportunities needed to next develop a training program & development trajectory unique to the managerial position & aligned with company objectives. • Responsible for implantation & execution of training facility; analyzed effectiveness to present the board annually. • Reduction of GM turnover by 38% and increased positional satisfaction by 22% in first 2 years (Engagement surveys) • Achieved quality improvements across multiple business processes, such as inventory management, audit execution & localized onboarding & independent training. • Evaluated & reported divisional operating & staffing needs, inclusive of POA & location specific. •Led SOP campaign, evaluated current plans, identified needs to update, eliminate or create new standards of operating, then developed the policies, procedures & updates for the SOP renewal

• Performed arrests while ensuring suspect rights were upheld, maintaining high ethical standards in all interactions.• Developed strong working relationships with local businesses to address security concerns and prevent criminal activity.• Led community outreach programs aimed at building trust between law enforcement officers and residents.• Participated in ongoing training programs to remain current on law enforcement best practices and tactics.• community patrol affect arrests.

• Managed budgets and financial reporting for the district, ensuring profitability and fiscal responsibility. • Developed high-performing teams by providing consistent feedback, support, and training opportunities.• Coordinated regional events to engage customers, showcase products, and strengthen community ties.• Ensured strict compliance with company policies, procedures, and ethical standards at all district locations by providing ongoing training, development, support & coaching for all employees.