SummaryPersonable and knowledgeable Support engineer with over 5 years ofexperience assisting customers with various software related issues.Provided in-depth problem analyzing and technical support to IBM clients(Banks all over the world) at level 3 support, solving their issues with IBMTrusteer Web product: Pinpoint Detect. This is a solution forAuthenticate customers, detect fraud and protect against malicious users acrossall channels.Experienced in learning new areas, working with other teams, and Log analysis using SQL, Bash - Linux and Python queries.My preference is work that combines taking responsibility, and full care of processes. I'm looking for a challenge and technical interests. I like to stay curious and keep learning all the time. Teamwork and fruitful cooperation are important to me. Together with maximum integrity, mutual respect, and kindness in my relationships.