Eyal Libson Email & Phone Number

Cedar Park, Tx, Us

Hod Hasharon, Center District, Israel

As the Customer Success Team Lead, I lead a dynamic team committed to delivering outstanding service and tailored solutions that drive client satisfaction and retention. My focus is on empowering my team to tackle complex challenges, strengthen customer relationships, and elevate the overall customer experience.In my role as Customer Success Tech Lead, I combine technical expertise with strategic insight to bridge the gap between technology and customer needs. I lead initiatives that enhance our service delivery, innovate processes, and ensure our clients receive the best possible support.As a Payments Expert, I specialize in managing and optimizing payment solutions, providing expert guidance to navigate payment-related challenges. My comprehensive understanding of payment systems allows me to streamline operations and support our clients’ success.

Hod Hasharon, Center District, Israel

• Provide technical leadership within the customer success team, serving as a subject matter expert on product features, integrations, and technical best practices.• Collaborate with cross-functional teams to ensure successful onboarding, implementation, and ongoing support for customers, leveraging technical expertise to drive positive outcomes.• Lead technical training sessions and workshops for customers, empowering them to maximize the value of our products and services.• Develop and maintain technical documentation, knowledge bases, and self-service resources to support customer success efforts.• Act as a point of escalation for complex technical inquiries and issues, working closely with customers and internal teams to facilitate timely resolution.• Analyze customer usage data and feedback to identify opportunities for product improvements and enhancements, advocating for customer needs within the organization.• Mentor and coach team members on technical concepts, troubleshooting techniques, and customer engagement strategies to drive continuous improvement and growth within the team.

Tel Aviv, Israel

· Mentored and provided guidance to team members, resulting in improved performance and increased productivity· Developed and implemented efficient customer onboarding processes, resulting in a streamlined and smooth onboarding experience for clients· Assisted in all presales activities, including proposal development, presentations, and client meetings, resulting in a high conversion rate of leads to clients· Acted as a payments subject matter expert, providing training to company staff on payments-related processes and best practices· Built and maintained strong customer relationships, effectively handling escalations and resolving issues to ensure customer satisfaction· Led onboarding projects, overseeing project timelines, budgets and ensuring successful project completion· Prepared and presented executive summaries and presentations to management, effectively communicating project progress and highlighting key takeaways

Israel

· Successfully managed projects from initiation to completion, ensuring deliverables were met on-time and within budget.· Created detailed project plans that aligned customer requirements with company goals and objectives, guiding projects through initial development to successful implementation.· Proactively communicated with all project stakeholders to provide guidance, identify issues, generate solutions, and implement process improvements to enhance project efficiency.· Demonstrated expertise in payment management, overseeing and streamlining payment processes and systems within the organization to improve financial performance and customer satisfaction.

Tel Aviv Area, Israel

· Provide timely technical support for customers· Support pre-sales and post sales activities· Onboard and train customers on company products· Collaborate with dev teams to help identify potential new features or products· Report on product performance· Identify solutions to reduce support costs· Analyze customer needs and suggest upgrades or additional features to meet their requirements· Liaise with the sales department to win new business and increase sales

Tel Aviv - Jaffa, Tel Aviv District, Israel

• Assumed full responsibility for customer issues reported and actively sought out solutions to resolve problems in a timely and efficient manner.• Conducted thorough research, diagnosis, and troubleshooting to identify and resolve system issues, utilizing best practices and industry knowledge.• Adhered to established protocols for proper escalation of unresolved issues to internal teams, ensuring efficient resolution and customer satisfaction.

Israel

· Provide Tier 1 technical support to North America customers· Troubleshoot customer issues· Research and analyze customer technical issues· Escalate issues requiring further research and development· Train new customer support specialists· Contribute to internal knowledgebase for support personnel

Jerusalem Area, Israel

• Raisa Medical Tourism connects medical care seekers from Europe with the best personalized, patient-specific care Israel has to offer, accompanying each valued customer from the moment they land until they board the plane back to their country• Responsible for the company’s online sales and marketing. This included managing the company website and improving its search result ratings in Google and other search engines

Ramat Gan, Tel Aviv District, Israel

• Customer Service: Provided technical support to private and business customers, including troubleshooting problems, escalating cases to specialty departments and providing guidance on general and advanced use of the company’s devices• Sales: Sold company content packages and devices via telephone to incoming callers and by cold calling old and existing customers

Bachelor Of Business Administration (B.B.A.), Finance, General

Activities and Societies: Debate, Model UN and the Leaders Project

Master Of Business Administration - Mba, Management Information Systems, General