• Explore new opportunities and cultivate business connections.• Build and maintain strong relationships with clients and prospects to ensure their satisfaction and loyalty.• Conduct product demonstrations and presentations to potential customers, highlighting the benefits and unique features of the company's products or services.• Negotiate contracts and close deals with clients, ensuring that all terms and conditions are met.• Collaborate with marketing and other departments to ensure that customer needs are being met and that sales targets are being achieved.• Develop and execute strategies based on target KPI• Identifying potential business opportunities, potential partners and investors • Building and maintaining relationships with partners and investors

• Managing a team of 4 CSMs for military projects. Work closely with new and existing clients to ensure success and manage all user interactions, presenting product changes, conducting training, and ensuring their satisfaction.• Work closely with new and existing clients to ensure success and onboarding, including Extensive training and knowledge transfer, Weekly meetings, presenting product changes, new features.• Providing technological, technical feasibility and logistics consultancy for technical solutions for the presale professionals, including the characterization of the solution and pricing• Managing over 50 major and complex projects with estimated worth of 5-10 million USD per project, while simultaneously 8 of the projects are under direct responsibility.

• Managing a team of 2-4 CSMs and up to 10 FSEs (Field support engineer) for Cyber security projects. Work closely with new and existing clients to ensure success and manage all user interactions, presenting product changes, conducting training, and ensuring their satisfaction• Work closely with new and existing clients to ensure success and onboarding, including Extensive training and knowledge transfer, Weekly meetings, presenting product changes, new features.• Managing technical solutions such as integrations and product enhancements as needed• Providing technological, technical feasibility and logistics consultancy for technical solutions for the presale professionals, including the characterization of the solution and pricing• Managing customer tickets and urgent customer request for tickets priority according to SLA.• Managing offshore FSEs (field support engineer) at 3 remote offices – Europe, India, Africa• Managing over 50 major and complex projects with estimated worth of 5-10 million USD per project, while simultaneously 8 of the projects are under direct responsibility. • Initiated and embedded the costumer success procedures and Methodology in the company including control of the customer usage of the product, characterization of customers product knowledge and ensuring increased level of satisfaction.• Act as the main point of contact for customer escalations and drive to resolution with technical teams (operations, product, R&D)• Manage and expand the user relationships, including running periodically calls with clients and users, increasing product engagement, and work to resolve any issues with Verint products, and engineering teams

• Embedded complex technological solutions as traffic probes using big data, data fusing and data analytics tools over mobile cell networks, using capabilities such as understanding and characterization of cellular network architecture, cellular antennas, web network structure • Managed and controlled the installation of storage devices, servers, switches and connections to the control centers, using communication networks, microwave, TCP/IP and SDH expertise• Full project delivery from presale phase till customer acceptance ensuring customer satisfaction • Created full-fledged project and programs implementation plan, cost-benefit analysis, project variance analysis and other analyses for assessing projects and programs viability • Maintained project budgets and timelines to keep teams on-task and achieve schedule targets• Collaborated with cross-functional teams and team leaders to ensure product alignment for consistency across all aspects of the business

•Performed full project management delivery from presale phase till customer acceptance ensuring customer satisfaction engendering repeat customer order• Provided technical support and solutions to fulfill customer requirements and orders • Assumed full responsibility for budgets plan and management ensuring adherence to budget provisions and guidelines and maintaining control over budget spend• Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets

• Full project management delivery till customer acceptance ensuring customer satisfaction engendering repeat customer order• Provided technical support and solutions to fulfill customer requirements and orders • Assumed full responsibility for budgets plan and management/