Eyal Cohen Email & Phone Number

Israel

Tel Aviv, Israel

• Recruit, train and lead a team of risk analysts• Managing the activity of a supporting offshore outsourced team • Executing day to day delivery operation as well as long term delivery programs• Owner of various responsibilities and multiple tasks, keeping deadlines and hitting quality and efficiency metrics• Working to drive solutions and methodologies that bridges product gaps • Working closely with product management, R&D and customer support to resolve issues and prioritize roadmap items • Working closely with customer success to support client demands and deliver value to clients • Develop dashboards and reports that drives visibility and focus into KPIs

Leads complex service delivery processes and associated projectsCollaborates with and coordinates between internal resources and customer during escalationsLeverages big data analysis to provide insightManages service delivery processes in a complex service delivery environmentDevelops resolutions to complex problems that require the frequent use of creativityIdentifies and leads continuous improvement activities in support of customer or internal business processes

Herzliya Area, Israel

Leads complex software implementations projects and system integrations directly with customers and internally within RSAWorking on multiple projects in parallel in various RSA Anti-Fraud productsProvide Technical project management services including project planning, tracking and managing technical issues and risks while keeping all project stakeholders informed and maintaining project proceduresProvide Technical consulting to clients based on in depth understanding of the Anti-Fraud SW products covering technical management of issues during the project course and guiding clients throughout technical procedures and protocolsLeads Services Pre Sales activities including: understanding clients business needs, scoping projects and solutions, estimating and pricing of projectsSuccessfully manages relations with Customers, maintaining satisfaction while striving to optimal resultsTrains customer personnel - Provides support and instruction to customers and less experienced co-workers, through classroom training sessions or on-the-job mentoring.Works closely with RSA Sales, Operations, Engineering and Product management as well as with the customer to ensure a smooth implementation and transition from project kickoff to ongoing production mode.Indirect team leadership on specific implementations.

Herzliya Area, Israel

Planning and conducting project status meeting; facilitating technical / operational / functional requirements and definition for product initiatives; developing detailed baseline project plans; tracking/managing projects to successful completion; communicating status, issues and risks to management and maintaining project documentation.

Facilitated tracking, evaluation, control, management and reporting of project quality, safety, cost, schedule, and staff performance.