Eylem Özyılmaz Email & Phone Number

İzmir, Turkey

İstanbul, Türkiye

- Fiyatlandırma ve Ürün Yönetimi- Uluslararası Kurumsal ve Bölgesel Satış Yönetimi- Call Center ve Müşteri Hizmetleri Yönetimi- Online Pazarlama Yönetimi- Acente ve Broker Kanalı Satış Yönetimi

İzmir, Türkiye

• Managing of Call Center Set-up call centre Training and leading of an almost 15 Call Center agents. Reporting of Call Center metrics, SLA, AR etc. Speech Quality Measurements Activities about increasing booking.
• Pricing Creating and applying pricing strategies for domestic and international markets. Monitoring of competitors. Taking on activities about increasing utilization and efficiency and reporting… Show more
• Pricing Creating and applying pricing strategies for domestic and international markets. Monitoring of competitors. Taking on activities about increasing utilization and efficiency and reporting it.
• Marketting Online Channels Management Setup and maintain of CRM programme Creating Promotions Setup and maintain of Customer Loyality Programme Managing alternative channels like Travel Agencies, Tour Operator.
• Customer Relations Management Managing customer complaint resolution process and leading 2 Customer Representatives. Taking on activities about increasing customer satisfaction Reporting of Customer Satisfaction Level
• Reporting Reporting all sales activities and figures to management and HQ in Germany. Show less

İzmir, Türkiye

• Managing of Call Center Set-up call center Training and leading of an almost 15 Call Center agents. Reporting of Call Center metrics, SLA, AR etc. Speech Quality Measurements Activities about increasing booking.
• Pricing Creating and applying pricing strategies for domestic and international markets. Monitoring of competitors. Taking on activities about increasing utilization and efficiency and reporting… Show more
• Pricing Creating and applying pricing strategies for domestic and international markets. Monitoring of competitors. Taking on activities about increasing utilization and efficiency and reporting it.
• Marketting Online Channels Management Setup and maintain of CRM programme Creating Promotions Setup and maintain of Customer Loyality Programme Managing alternative channels like Travel Agencies, Tour Operator..
• Customer Relations Management Managing customer complaint resolution process and leading 2 Customer Representatives. Taking on activities about increasing customer satisfaction Reporting of Customer Satisfaction Level
• Reporting Reporting all sales activities and figures to management and HQ in Germany. Show less

İzmir, Türkiye

• Operations Management Managing almost 20 branches and their managers, leading them, monitorizing the service level. Taking on activites to increase utilization of almost 2.000 cars operated in short term car rental..
• Managing of Call Centre Setting-up call centre Training and leading of an almost 15 Call Centre agents. Reporting of Call Centre metrics, SLA, AR etc. Speech… Show more
• Managing of Call Centre Setting-up call centre Training and leading of an almost 15 Call Centre agents. Reporting of Call Centre metrics, SLA, AR etc. Speech Quality Measurements Activities about increasing.
• Pricing Creating and applying pricing strategies for domestic and international markets. Monitoring of competitors. Taking on activities about increasing utilization and efficiency and reporting it.
• Marketting Online Channels Management Setting-up and maintain of CRM programme Creating Promotions Setting-up and maintain of Customer Loyality Programme Managing alternative channels like Travel Agencies, Tour.
• Customer Relations Management Managing customer complaint resolution process and leading 2 Customer Representatives. Taking on activities about increasing customer satisfaction Reporting of Customer Satisfaction Level

İzmir, Türkiye

• Managing of customer bookings
• Reporting of sale and booking operations
• Management of call center and leading the staff.
• Tracking of the vehicles which carry goods of customers in order to achieve desired SL

İzmir, Türkiye

• Ensuring that the Turkcell call center operates at the targeted service level, and if necessary, correcting the planning and shifts.
• To maintain the order of the operation and report it regularly.
• To solve customers’ complaint which cannot be solved in the first two steps and to satisfy the customers
• Identifying problems and problems related to products and services, and suggesting solutions and escalate them to the owner of the process.
• To ensure high performance and… Show more
• To ensure high performance and motivation of 7-10 team leaders and approximately 300 customer representatives. To conduct coaching and competency meetings with team leaders.

İzmir, Türkiye

• Ensuring that the Turkcell call center operates at the targeted service level,
• To ensure high performance and motivation of 20 team members and to conduct coaching and competency meetings with them
• To measure speech quality
• To solve customers’ complaint which cannot be solved in the first steps and to satisfy the customers
• To approve annual leave requests, payroll and other administrative affairs related with the members in the team.

İzmir, Türkiye

Handling of customer requests and complaints at the service level of Turkcell Call Center

İzmir, Türkiye

• To keep track of bank balances.
• To follow up the invoices and to plan the payments
• To follow the acount of the customers
• To make other pre-accounting transactions.

Lisans Derecesi, Gıda Mühendisliği, Mühendislik Fakültesi, İngilizce Hazırlık Ve Eğitim.

Lise, Matemetik