Ezer Arantes Email & Phone Number

Tallinn, Harjumaa, Estonia

- Open source software for secure custody of Bitcoin and Liquid Network Assets- Mobile and desktop and web Bitcoin application testing- Cross platform bitcoin wallets libraries and tools- Customer support

A Coruña, Galicia, Spain

In Merlin I have created a manual test framework for regression, performed progression tests during releases for diferent projects and created QA planning documentation for future automation implementation.

Barcelona, Catalonia, Spain

In Cotecna I have started a new journey in my testing career where I acquired experience in automation testing using several testing tools. I have also performed manual tests, creating tests plans and test scenarios documentation for the different features or changes to the software.

Barcelona, Catalonia, Spain

Derivco Sports develop and maintain the web application and mobile applications where Betway is hosted, being part of Apricot, the company is part of a group of companies. The website has various customization features to suit the client needs.Working for Derivco Sports allowed me to improve my knowledge about the gambling industry, testing and agile.

Bellshill, Reino Unido

With Resillion (Edge Testing), I had the opportunity to work across the United Kingdom for several different clients like Vodafone, Financial Services Compensation Scheme (FSCS), Iress, Heineken and Student Loans Company (SLC). The activities involved understanding the software under test in a relatively short time, planning and executing test procedures.

Glasgow, Reino Unido

Excellent attention to details for ensuring console manufacturer guidelines and Ad hoc translations. Testing and Identifying spelling, grammar, punctuation and other language errors and Logging details of errors/issues found to provide suggestions for improvements. Compliance testing on all platforms (PC, Xbox One, PS4, Xbox 360, PS3, PSP, PS Vita, NDS.

Ribeirão Preto E Região, Brasil

Several projects with LCS for different multinational companies such as JBS, Raízen, Arcelormittal, Mitsubishi And LeasePlan, where I was responsible for the design, built and deployment of Citrix, AppSense and NComputing Products.

Ribeirão Preto E Região, Brasil

Remote Support to Customers of the company ERP. Linux Servers and MySQL database analysis, software testing and training documentation desing.

Ribeirão Preto E Região, Brasil

Training and Support to customers of the B2B solutions. Primarily responsible for software merging with client’s ERP, such as SAP, Datasul, Microsiga, Logix.

Ribeirão Preto E Região, Brasil

Ribeirão Preto E Região, Brasil

• Managed a high-volume workload within a deadline-driven environment.
• Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
• Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
• Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Ribeirão Preto E Região, Brasil

• Prepared effective action plans and schedules – Participated in marketing plan design and execution.
• Took part in trade shows and other marketing events.
• Perfected knowledge of product, market, and sales strategy.
• Handled and resolved any complaints or concerns from customers.
• Worked with company staff to effectively close sales; sales management, logistics, marketing, and tech-service.

Ribeirão Preto E Região, Brasil

• Determines telemarketing quality standards by studying inbound and outbound calls and customer service presentations; conducting test calls to telemarketing service representatives on new products.
• Verifies telemarketing results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
• Provides feedback to telemarketers by monitoring calls; monitoring feedback for external vendor programs; conducting monthly help sessions.
• Evaluates telemarketing approaches by rating effectiveness of telemarketing service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training.
• Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in.

Ribeirão Preto E Região, Brasil

• As sales auditor, I was able to ensure that the product information has been provided to the costumer (cost, benefits and terms of contract), offering other products that could be of the costumer interest as well. My.
• Performed regular audit and evaluate the quality of customer services being delivered and issue periodic reports on the same.
• Ensure the customer have all the information (cost, benefits and contract terms) about the product being purchased.

Ribeirão Preto E Região, Brasil

• Atento S/A is the official call center of Vivo (Movistar and Telefonica according to the country), my main objectives were:
• Conduct analysis and recommend suitable solutions to real time performance issues.
• Handle inbound calls and provide one-call resolution to problems reported.
• Responded to client calls and provided instructions for troubleshooting.
• Forwarded client complains to the concerned departments.
• Provided technical and analytical support at the call center.

Business Management, Business Administration And Management, General

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