As a User Experience Specialist, the role goes beyond the generic assumptions often associated with user experience positions. A leader in product distribution, innovation and support of the ordering platform is a pivotal part of the process at CNA. A resource for several departments, the UXS Platform team provides investigative insight, implements the onboarding of new clients according to their custom processes, and works closely with development teams to improve current features and outline new features to improve the ordering platform that serves hundreds of major brands known throughout the world.

In my role as Director of Marketing, I founded and constructed the marketing department, hired a team of professionals, and developed digital marketing strategies to improve brand awareness and increase the success of project recruitment for our clients. Additionally, I implemented process improvement strategies and software to increase efficiency and quality to further highlight our core offering of human touch recruiting. As a member of the leadership team, I have worked alongside strong and intelligent individuals to conquer challenges, identify pain points, and formulate solutions to increase our impact in the market research industry.

As a market research recruiter, teamwork with the operations team was a necessary component to successfully fill studies with high-quality participants for our clients. The role required multi-project management and attention to detail to ensure recruitment to study participation ran smoothly and within a timely manner.

During my travels abroad, I met several entrepreneurs whose product and service offerings were targeted towards tourists. Since most of these individuals were not fluent in English, I voluntarily offered assistance in creating or editing copywrite that would improve their business efforts. I offer continual support to some of these individuals to assist with website copywrite and management, shop creation, and social media assistance.Additionally, I wrote blogs for an account management software company.

As Lead Software Management Coordinator, I facilitated the transition of five departments to two new practice management software, monitored department operations, and made improvements where necessary. I collaborated with department leads in establishing protocols and created reference documents for employees. In addition to implementation of the software, I conducted training to the staff in the use of the following practice management software - DVMax, EzyVet, and Smartflow. In addition, I implemented two new departments (Behavior and Ophthalmology) into the practice.Prior and during this project, I worked as assistant in the Surgery and Emergency department. In this role I offered medical assistance and care to surgical and emergency patients, familiarized myself with surgical instruments and their care, wrote surgical write-ups via oral dictation by the operating surgeon, and worked alongside support staff to ensure patient care needs were met.

Managed two departments - Reception and Boarding. Provided training and support to employees. Worked directly with hospital owner to make operational improvements and implement new functions. Managed employee scheduling and hire.

As a receptionist at a general veterinary hospital, I offered phone and in-person assistance to clients to schedule appointments, checked-in patients for appointments and surgical procedures, relayed medical inquiries to doctors on staff, and ran transactions for services.

-Feed, walk, and administer medications to boarded felines and canines-Provide humane conditions during the duration of animal's stay. -Enter and monitor necessary information into a computer database

In this role, I was responsible for answering and directing all incoming phone calls and managing multiple phone lines, handle customer serviced vehicle pick-up and parts purchase transactions, file paperwork, and perform close out duties at the end of every shift.

-Serve residents meals-Clear and set-up tables-Organize a presentable dining area

-Companion to residents-Assisted in transportation, programs, and tasks-Interviewer and writer for the Slice of History Program.

-Responsible for a group of children-Communication with other leaders and parents-Attention to schedule.