Randy Layne Email & Phone Number

Strongsville, Ohio, United States

Fort Wayne, Indiana, United States

Williston, Vt

KEY ACHIEVEMENTS★ Appointed as the First Vice President following the acquisition of United Bank by People's United Bank in 2019, overseeing the loan servicing conversion process to merge UB loan servicing into that of PUB.★ Executed the PUB Business Continuity Plan two weeks prior to the final system conversion while successfully transitioning staff to remote work due to the COVID-19 pandemic. ★ Heads the Consumer Loan Servicing Department, including Loan Boarding, Escrow, Financial Control (cash processing/GL reconciliation), Loan Maintenance, Internal Call Center, and Investor Accounting/Reporting/Remittances.★ Leads a team of Loan Servicing Managers and department personnel utilizing multiple internal and external systems while defining retail consumer loan servicing needs, goals, and resources while partnering with senior management to achieve them. ★ Identifies, manages, and mitigates operational risks associated with Loan Servicing by developing policies, procedures, best practices, forms, exception reporting, coding, and system usage.★ Maintains expertise and robust knowledge in regulations, loan accounting requirements, Sarbanes-Oxley requirements and guidelines, internal policies and procedures, and industry best practices.★ Interprets regulatory compliance by developing and executing policies and procedures to ensure the department remains in compliance with and adherence to regulatory, audit, and examination issues.★ Mapped existing processes within the combined departments, analyzed and revised 90+ separate process flows, rewrote all departmental procedures to align with updated process flows, and identified risks/controls to ensure oversight of the daily process. ★ Introduced a new third-party vendor to monitor insurance for the loan portfolio, resulting in reduced risks to the bank and existing loan collateral by identifying deficiencies in collateral coverage and ensuring regulatory and investor compliance.

Beavercreek, Oh

KEY ACHIEVEMENTS★ Delivered executive-level leadership to build the Mortgage Loan Servicing platform to service credit unions and led the implementation of the Black Knight MSP servicing system while instituting the mortgage servicing team and platform in 16 months and a $6M budget.★ Collaborated with the leadership team in developing and executing the company value proposition, key differentiators, and strategic plans, including performance targets and tactics to optimize the delivery of mortgage servicing operations.★ Coordinated all aspects of the Black Knight MSP implementation, from obtaining GSE approval, creating a staffing model, and devising policies and procedures to creating a complete letter library and hiring a team to support the build.★ Expedited the GSE approval process while successfully obtaining approval to service mortgages owned by Fannie Mae, Freddie Mac, Ginnie Mae, and the Federal Home Loan Bank of Cincinnati.★ Strengthened compliance by implementing processes and controls to ensure consistent application of regulatory and investor requirements, including default management/prevention strategies and meeting foreclosure/bankruptcy timelines.

Wilmington, Oh

KEY ACHIEVEMENTS★ Established a Business Controls Department for the bank, including building internal testing of processes and controls, engaging with departments to drive improvements, and facilitating external/internal audits of the mortgage servicing division.★ Built a robust framework of processes and business controls to ensure compliance with federal and state laws while minimizing risk by maintaining and monitoring KPIs as well as integration between controls and compliance/risk/servicing operations.o Directed a complete rewrite of procedures to ensure risks and controls were identified and incorporated into each procedure within the organization.★ Provided critical operational support for audits/regulatory exams by liaising with regulators, internal audit, and other units to prepare regulatory responses, track the progress of regulatory action items, and perform internal follow-up on deficiencies.o Guided the mortgage servicing team through an external mock CFPB audit resulting in four minor observations while engaging with audit and compliance teams to ensure accurate documentation and information gathering.

Chicago, Il

KEY ACHIEVEMENTS★ Directed a Servicer Risk and Review (SQR) team in conducting off-site and on-site quality control reviews of services to ensure compliance with Fannie Mae and product guidelines as well as the timely and appropriate provision of servicing functions.★ Identified exposure risks and other negative impacts for both the borrower and Fannie Mae resulting from trends and gaps within the servicers’ processes, resulting in the development of targeted remediation plans focusing on the highest risks. ★ Contributed to SQR strategy development within the SQR and Special Assets management team, particularly the incorporation of residential mortgage testing and forward and reverse mortgages.★ Represented Fannie Mae and SQR on-site at servicer locations following up with communication of review results to Servicer Management and Management Teams.

Chicago, Il

KEY ACHIEVEMENTS★ Supported SFMB business units in building operational infrastructure that would facilitate the identification of key risks and the development of appropriate risk mitigation plans.★ Functioned as the Central Region's lead on SFMB internal audit interactions in addition to reviewing and consolidating SFMB policies/procedures from 83 down to 32.★ Created a sound testing template and schedule to be used in the transactional testing of the region’s business units and communicated the plan and results to the Management Team.★ Crafted a robust set of reporting tools to support the region's compliance efforts, including a testing template and schedule for use in transactional testing of the region’s business units.★ Led all reporting and follow-up on regional operational incidents while delivering training to staff on the prevention of repeat incidents, including NPI issues.

Washington D.C. Metro Area

KEY ACHIEVEMENTS★ Developed and optimized policies and procedures of the Dedicated Channel related to Quality Control, Servicing, and Default Management while managing credit losses to meet divisional goals.★ Supervised the schedule and completion of Quality Control, Servicing, and Document Custodian operation reviews of the lenders, to include reporting of results and findings to internal divisions and senior management.★ Oversaw the ongoing development of the internal QC/Default management database to provide data for analysis and research to identify trends that would drive changes in underwriting analytics.★ Cultivated relationships with lender partners, their management teams, and staff to communicate policy changes concerning Quality Control, Servicing, and Default Management.

Chicago, Il

• Provided on site consultant services to lenders within the Midwestern Region encompassing all aspects of Servicing. Responsible for the servicing performance of assigned services, interacting with senior management to provide recommendations for process improvement.• Prepared and presented to lender senior management, a monthly trending and detail report package analyzing servicing performance.• Assisted lenders with process changes and enhancements to achieve goals established for Default Management and Loss Mitigation.• Reduced credit losses for assigned lenders each year.• Worked with another consultant to create a Loan Modification Template to provide lenders an automated format to analyze potential cases prior to submission via MORNET.• Developed quarterly Servicing Management Customer Summary reports for Servicing Consultant submission to management to provide quantitative measurement of consulting impact.• Assisted manager in the development of the Lender Value Add report for presentation to lender’s senior management to quantify the value added by Servicing Consultants.

Ba, Business Adminisration

High School Diploma, High School/Secondary Diplomas And Certificates