Software Engineer
CurrentKey Achievements:• Secured Additional Project Work: Successfully exceeded client expectations on a major project, leading to the negotiation of an additional Statement of Work (SOW).Tool Integration and Automation: Developed a tool that significantly streamlined time billing and support ticket management, earning recognition across multiple teams.• AWS POC Development: Created Proof of Concepts (POCs) using AWS technologies that played a crucial role in acquiring new clients and demonstrating cloud capabilities.Extended Project Due to Success: Delivered exceptional results on a key project, resulting in its extension due to high client satisfaction.• Cloud Integration Tool Development: Led the development of foundational and backend components for a revenue-generating cloud integration tool.• Versatile Developer: Demonstrated adaptability by contributing to various teams across cloud integration, application development, and technical services.Project Experience:• Developed a cloud integration tool using AWS frameworks, enabling seamless metadata exchange between platforms.• Created POCs and demos leveraging AWS services like Amazon Connect, Lambda, and API Gateway to showcase cloud solutions to clients.• Built custom chat widgets integrated with AWS services, enhancing client offerings.• Developed and maintained an automation app that streamlined internal processes and integrated project and support ticket tracking features.• Engineered cloud-based IVR flows in Amazon AWS, Genesys Cloud, and Google Dialogflow CX and routing systems to meet specific client needs.• Contributed to the front-end development of a major web platform using React JS and Material UI, enhancing the user experience.