Faatima P. Email & Phone Number

South Africa

Key AccountabilitiesImplement FICA processes daily when dealing with all documentation, ensuring all documents of current and newly acquired clients are FICA compliant.Perform various checks on businesses and individuals such as Transunion, CIPC, Identity, and Bank verification checks daily.Liaise with clients via email and telephonically daily for any queries or guidance with onboarding of an application or the FICA process.Perform thorough… Show more Key AccountabilitiesImplement FICA processes daily when dealing with all documentation, ensuring all documents of current and newly acquired clients are FICA compliant.Perform various checks on businesses and individuals such as Transunion, CIPC, Identity, and Bank verification checks daily.Liaise with clients via email and telephonically daily for any queries or guidance with onboarding of an application or the FICA process.Perform thorough background checks on businesses to ensure legitimacy by using Google search.Routine Accountabilities Onboard new clients daily by capturing and uploading documents and information on the system.Assist and provide efficient support to clients via email and telephone daily.Perform individual Transunion checks on clients when necessary.Perform daily CIPC checks on all businesses to ensure all businesses are registered.Perform Google maps searches daily to verify all business addresses.Use various verification sites to validate different institution types.Extra duties as required, this includes filing and performing updated FICA processes on existing clients as need be.Deal with the declining process of any unsuccessful applications via email and telephonically, as per the client’s request. Show less

Cape Town, Western Cape, South Africa

Completion of our full onboarding duties including vetting, Account Holder Verification, and ID verification.Handle customer complaints by providing appropriate solutions and alternatives within the service level agreement and follow up to ensure resolution.Contribute to minimising non-compliance and promoting a risk-based approach in the team that may affect the organisation’s reputation, financial sustainability, and organisation’s existence.Implement customer support… Show more Completion of our full onboarding duties including vetting, Account Holder Verification, and ID verification.Handle customer complaints by providing appropriate solutions and alternatives within the service level agreement and follow up to ensure resolution.Contribute to minimising non-compliance and promoting a risk-based approach in the team that may affect the organisation’s reputation, financial sustainability, and organisation’s existence.Implement customer support procedures, policies, and standards.Compile accurate feedback reports to the team lead.Build sustainable relationships rooted in trust through open and interactive communication with Yoco customers. Show less

Cape Town Area, South Africa

Basic Function Manage Inbound Calls for within the Direct Insurance Call Centre related to tasks on Customer Details, Policy Admin and Policy Info, Updating client system with changes as requested by the internal and external customers & provide resolution to customer concerns with assistance related to their insurance policy essential Functions Attention to detail ensure accuracy of data while handling the customer queries/requests Undertake… Show more Basic Function Manage Inbound Calls for within the Direct Insurance Call Centre related to tasks on Customer Details, Policy Admin and Policy Info, Updating client system with changes as requested by the internal and external customers & provide resolution to customer concerns with assistance related to their insurance policy essential Functions Attention to detail ensure accuracy of data while handling the customer queries/requests Undertake administration activities relating to customers Action Processing request received by phoneCompetent in written/spoken English and sentence construction, articulation etc. Able to gather relevant information from varying resources (training materials, standard operating procedures, knowledge base) to support customer outcomes in line with the procedures To have a one call resolution’ mind-set. This includes the ability to identify when a process is ‘out of scope’ and needs transferring, following the right process of connecting the customer to the right department if required.Well demonstrated active listening to understand customer requirement & provide effective resolution. Show less

Cape Town

Duties:Advise, support and provide guidance to Front line on the interpretation of deals onAnti-Money Laundering and Sanctions policy as well as other requirements ofbank procedures and business rules. Responds to immediate administrative requirements within procedure. Follows standardized processes and provides administrative support in line with normal business functioning. Delivers on daily production standards. Ensure the Bank's risk is mitigated by being… Show more Duties:Advise, support and provide guidance to Front line on the interpretation of deals onAnti-Money Laundering and Sanctions policy as well as other requirements ofbank procedures and business rules. Responds to immediate administrative requirements within procedure. Follows standardized processes and provides administrative support in line with normal business functioning. Delivers on daily production standards. Ensure the Bank's risk is mitigated by being informed and knowledgeable on all relevant information that govern the bank's account management, Assist in ensuring compliance with the relevant Anti-Money Laundering legislation by providing a reliable and consistent administration service to the bank. Collateral management and action or alert management of any risks that come to light.Pre On boarding of Clients on ESP, Creating Client Profile and Updating InformationAttaching Documents2IC (Second in Charge)Duties:Prepare daily Report of work for the day for Line ManagerWorking on Various Projects and Distributing of work to the Team Members and Keeping Control of work going in and Quality Checking of Team Members work Updating of Attendance Register on a Daily baseKeeping Daily morning meetings to Report to the Team Task for the Day and Drawing up of Minutes of meeting if Team Leader is not presentMaking Sure the Running of the Team Go smoothly on Daily BaseChecking Quality of work by doing Spot checks on agents workChecking that agents Training is Up to dateIn House Training Course- (ABSA BANK)Know your Customer (KYCLGS)Reputation Risk General Awareness 2016 (REPUTRISK16)MT: Fraud - Know the Risks 2016Barclays Level 2 Financial Crime Training - AML (Politically Exposed Persons) 2015Barclays Group Level 2 Financial Crime Training - AMLMT: FC L2 - Sanctions (Interacting with Customers/Clients) 2016Global Information Risk Management – 2015Data Quality Management Curriculum Show less

Cape Town Area, South Africa

Work Coordination consultantManage and monitor all the daily queues and workflowThe identifying and allocation of all client instructions received within the dedicated deadlines to the relevant Allan Gray Administration teams (Domestic Unit Trusts, Offshore Mutual Products and Individual Retirement ProductsIdentify and split any service requests where there is a requirement to do soCreating new Client Contacts on the Siebel SystemScanning and… Show more Work Coordination consultantManage and monitor all the daily queues and workflowThe identifying and allocation of all client instructions received within the dedicated deadlines to the relevant Allan Gray Administration teams (Domestic Unit Trusts, Offshore Mutual Products and Individual Retirement ProductsIdentify and split any service requests where there is a requirement to do soCreating new Client Contacts on the Siebel SystemScanning and photocopyingSorting and distribution of incoming mailSupport to the Head of Retail Client Services and the Administration teams in Ad-Hoc duties as required.Management of Cut-Off timesSupport fellow team members and Team CoordinatorTo ensure timeouts processing of daily workflow so as to meet/exceed client expectations and Service Level Agreements (SLA’s)Capturing and Updating of Client InformationChecking FICA Documents and Split of FICA DocumentsCreating service Request and Linking of ClientsRequesting Client Information Show less

Cape Town Area, South Africa

Calling clients and confirming the cheques they issuedUnpaying cheques with discrepanciesSorting incoming cheques as per SBU and sending off of large and corporate cheques to banksDoing follow upsPrinting ACB and internet statements for SubpoenasSubpoena DepartmentReceiving Subpoena from Administrator of Absa Branch that has been Submitted by the Investigation Officer. Scrutinize the court document, making sure all the information… Show more Calling clients and confirming the cheques they issuedUnpaying cheques with discrepanciesSorting incoming cheques as per SBU and sending off of large and corporate cheques to banksDoing follow upsPrinting ACB and internet statements for SubpoenasSubpoena DepartmentReceiving Subpoena from Administrator of Absa Branch that has been Submitted by the Investigation Officer. Scrutinize the court document, making sure all the information that is suppose to be on the court document is there, before providing information requested. Provide information of fulfillment for Legal Request. Provide all necessary information to SARS, SAPS magistrate Court, Maintenance Court, Civil Subpoena –Magistrates Court that has been requested on the subpoena. When subpoena completed, send all requested information to Absa Branch where the investigation officer will collect the provided subpoena information and sign for it at the Absa Branch Show less

Cape Town Area, South Africa

Optimizing the collection of outstanding returns from both the current and potential tax payers. Assisting clients with enquiries on INCOME TAX, PAYE, VAT & E-FILING,ITC testingHandling telephonic queries related to different taxesConfirming taxpayer details and updating the system Issuing Notice of intention to summons & first contact before summonsRecording all INCOME TAX, PAYE & VAT returns on a collective daily… Show more Optimizing the collection of outstanding returns from both the current and potential tax payers. Assisting clients with enquiries on INCOME TAX, PAYE, VAT & E-FILING,ITC testingHandling telephonic queries related to different taxesConfirming taxpayer details and updating the system Issuing Notice of intention to summons & first contact before summonsRecording all INCOME TAX, PAYE & VAT returns on a collective daily sheetIdentifying outstanding taxes on confirmed casesKeeping due dates on list, stats and other relevant information requested by Team LeadersFinalizing cases within 4 working days after you’ve started working on a case Operate within the boundaries of SA TAX LAWS and SARS policies & proceduresIncome Tax, PAYE, Vat and E-Filing, ITC testing, Updating the system, Confirming taxpayer details, Identifying outstanding taxes on confirmed cases Show less