Fabian Gomez Email & Phone Number

 Engage and communicate with clients to understand their needs and create a custom itinerary. Utilize Travelfy to organize client-specific itineraries for their upcoming trips.  Focus on delivering excellent client service by providing services such as quoting entertainment activities, making reservations, collecting payments, and being available 24/7 once they arrive.  Resolve conflicts and ensure that clients have no issues with transportation, hotel, and all reservations (nightclub/dayclub tables, restaurants, concert and show tickets, and tours). Communicate with potential clients and provide leads to our concierge staff. Follow-up with previous clients after their visit to get feedback and improve our overall service.  Analyze and work on multiple market strategies with the goal of growing our client base.  Collaborate with the accounting department by providing receipts and cash from clients to ensure final balances are accurate and correspond with all the services provided.

 Generate revenue through the development and servicing of relationships with clients and potential target clients. Effectively handle guests’ complaints and discrepancies.  Assure all guests are dealt in an efficient and well educated manner. Facilitate all guest reservations promptly and without error. Build guest loyalty by exceeding all expectations in service.  Work with all departments to ensure total guest satisfaction.  Build strong relationship with hospitality and industry workers to grow business network to obtain guests.

Certificate In Art Of Concierge

International Business