Fabian Kenny Email & Phone Number

Warrington, United Kingdom

Preston, United Kingdom

Project managing blended, learner centric and engaging end to end training induction programmes for outsourcing clients in telecoms, finance and retail sectors. Delivering fast and effective speed to competency for new joiners to my campaigns whilst ensuring the highest standard of learner and client satisfaction. Strengths and successes:- Scoped, designed and implemented a comprehensive customer service induction programme and successfully coordinated the induction of over 400 new hires into this programme for a highly complex and profitable new campaign- Achieved client sign-off for entire induction programme well before agreed timescales ensuring payment milestones for phase 1 were successfully achieved- Built strong and trusted relationships with both external clients and internal stakeholders- Created a bespoke induction programme for the site's first financial services client and successfully inducted to competence the initial workstream requirement within incredibly tight timescales- Implemented training design and delivery standards across the training function ensuring best practice in needs analysis, quality of training materials and adult learning principles- Introduced eLearning capability into the training and development team to enhance the learning experience and speed to competency of HGS programmes- Managed the training phase of a prestigious retail campaign, enhancing their existing induction programme and ensuring the client was delighted at each stage of the transition to HGS

Warrington, United Kingdom

Facilitated the group-wide leadership programme to our top 550 leaders at all levels up to and including director level through a five module leadership journey. Drove a positive cultural shift in a fast-paced industry through the organisation’s leadersDesigned and facilitated interactive management and behavioural training including team effectiveness, personality profiling, managing change, leading others, leading self, managing conflict, written communication, exceptional service, consultative sales, coaching, time management and facilitation skills.Managed the training requirements for the implementation of Salesforce, the largest IT implementation in the history of TalkTalk Business, working closely with senior stakeholders and the CRM project team to coordinate and deliver effective and ‘hands on’ training for over 160 employees. Implemented, designed and delivered a comprehensive functional induction programme against tight timescales, including the introduction and training of induction mentors. New joiners signed-off as fully competent over a month earlier than expected and amongst the top performers in the department. Created a successful precedent and framework for future induction training in my department.Created and introduced a learning proposal process for all new projects in my team providing stakeholders with a comprehensive summary of the scope of the training, objectives, dependencies and proposed solutionsIncreased employee engagement score for development/opportunity to learn by 30% during first 12 months as a result of designing and delivering tailored and engaging L&D interventions based on needs analysis and employee feedback.One of first in UK to successfully complete the new CIPD Learning & Development Practitioner Certificate (formerly CTP)

Working within the Learning & Development team with specialist responsibility for all advanced soft skills and management training within Opal. •Designing, planning and delivering a customer experience programme with NVQ accreditation to customer facing advisors.•Designing, planning and delivering telesales and field sales development programme.•Consulting with the business to identify training gaps and needs•Coaching support for managers and agents.•Evaluating the effectiveness of training and continually improving training material and the learner experience.•Delivering ILM accredited training modules as part of the 'Managing Our Future' programme.•Providing ongoing practical assessment and marking assignments against the ILM criteria including tutorial support and specialist advice.

• Delivered modularised training packages to both new and existing employees including induction, sales and soft skills, IT, systems and products and services training• Identified knowledge and skill gaps across the business and designed effective blended learning solutions to develop capabilities• Evaluated all training to ensure operational needs were met and to demonstrate a return on investment• Coordinated all project training and reviewed technical content translating into relevant blended learning packages• Succeeded in elevating my team of 20 advisors to the highest performing team in a department of over 400 advisors, maintaining this position for the duration of my employment• Providing performance coaching support to 400 retention advisors around sales performance, retention techniques and delivering world class service• Assessed performance and provided feedback through remote and side by side call observations against high quality standards• Contributed to a significant increase in sales performance by driving a culture change to a consultative style

Certificate In Education, Certificate In Education

11 Gcses - Grades A-C, English Language And Literature, General

Secondary education excelling in Literacy and Languages.

Certificate In Education, Education

A Level study