Technical User Support Analyst
Mounds View, Minnesota, United States
- Provided technical support to Medtronic employees in both English and Spanish ensuring the timely resolution of IT issues to end users globally
- Supported a wide range of hardware and software, including desktops, laptops, printers, mobile devices, including Windows 10 & 11, Apple MacOS, iOS, and Android devices across company
- Trained new Medtronic employees on how to use and troubleshoot software and hardware, resolve tickets, and solve user issues while they shadowed me
- Recognized for high resolution rates, low-call times, and consistently positive customer surveys
- Diagnosed and resolved hardware and software problems, including troubleshooting operatingsystems, network connectivity, and user device issues promptly and efficiently
- Assisted in the setup, configuration, and deployment of software applications and updates