Edwin Mullo Email & Phone Number

United States

• Provided excellent technical support and customer service to small businesses and customers with Alarm.com products including cameras, sensors, devices, and security systems
• Advised customers and dealers, answered questions, tested devices, and resolved technical issues while delivering high-quality support via calls and email
• Demonstrated a keen ability to communicate effectively and empathetically on calls while troubleshooting, diagnosing, and resolving problems for customers
• Communicated fluently in both English and Spanish to support a diverse group of customers

Mounds View, Minnesota, United States

• Provided technical support to Medtronic employees in both English and Spanish ensuring the timely resolution of IT issues to end users globally
• Supported a wide range of hardware and software, including desktops, laptops, printers, mobile devices, including Windows 10 & 11, Apple MacOS, iOS, and Android devices across company
• Trained new Medtronic employees on how to use and troubleshoot software and hardware, resolve tickets, and solve user issues while they shadowed me
• Recognized for high resolution rates, low-call times, and consistently positive customer surveys
• Diagnosed and resolved hardware and software problems, including troubleshooting operatingsystems, network connectivity, and user device issues promptly and efficiently
• Assisted in the setup, configuration, and deployment of software applications and updates