Experienced and reliable customer service officer with extensive experience providing assistance in a busy customer support setting. Strong dedication to helping buyers and sellers resolve issues and cultivating a positive image of the Company. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers, fully committed to following company procedures.Skills:-Capable of handling a variety of disputes and claims, facilitating quick and efficient resolutions -Proven ability to multitask and use multiple tools and other internal/external platform complex systems while providing exceptional customer service. -Able to enter large quantities of data into computer and retrieve important information in a brief period of time. Capable of entering data while remaining online with several customers at once -Strong verbal communication skills allow for the fostering of strong bonds with customers during all interactions -Able to thrive and meet company standards in a busy call center environment both alone and in a team setting.

Initially joining in the company as a junior customer care agent, I have quickly progressed to a senior position becoming a key figure developing with improving procedures. Focused on the best customer experience and effectiveness of support while being an excellent co-player within the team.As a technical representative my tasks include interactions with customers to provide information in response to inquiries, concerns, and requests about products and services and process sales transactions;As an empowered Senior Agent I take care of coaching, monitoring, mentoring new agents. As supervisor backup and second liner support, knowledge and team playing have become my greatest strengths allowing me from one side to offer a solid backup for Tear 2 and being chosen, in many occasions as temporary Supervisor. Constantly evolving and improving my professional profile thanks to an insatiable curiosity.

As a teacher of the deaf and hard of hearing, I needed to demonstrate fluency in sign language. Most universities and colleges need that to fulfill the second language requirement for their students. I have also facilitated communication in Italian Sign Language (LIS) between deaf and hearing students in college. As teacher: - Monitored students academic and behavioral progress- Supervised students in work experience courses- Documentation and troubleshooting hearing assistive technology daily- Compile, update, and file all reports, records and other required documents for the Regional Day College Program for the Deaf (RDCPD).- Administers various types of assessments i.e. performance assessments, formal and informal assessments, etc. to monitor student progress and develop an Individualized Educational Plan- Provide a variety of planned learning experiences using a variety of media and methods in order to motivate students and best utilize available time for instruction- Provide knowledge about evaluation procedures

Highly technical and detail-oriented webmaster, dedicated to using the newest and best cutting-edge technologies to improve the online experience of businesses. Creative problem-solver, well versed in best practices for website design and management, and committed to constant improvement in all aspects of my work. Advanced understanding of website languages and programs, including HTML, XHTML, XML, CSS, and JavaScript.• Regularly upgraded systems to reflect changing technologies and resolve usability issues• Constantly improve accessibility and functionality of website interface to ensure end-user satisfaction• Monitored website functionality across leading web browsers and mobile applications, and ensured compatibility with major operating systems• Implemented improved network and files security and assured secure access for authorized personnel.• Upload data to FTP or SFTP server

As computer science teacher for young with neurological-psychiatric condition I have experienced skills in working with students with significant communication-behavioural disorders.They are skills I've developed over many years of study and ability to provide supervision and instruction for students with social, behavioral communication, physical, self-help, and cognitive disabilities. - Knowledge of applied behavioral analysis and discrete trail training- Knowledge of digital PECS systems and a variety of organizational systems - Knowledge of human development and disabilities to plan and implement appropriate curriculum with appropriate modifications and adaptations- Created supplemental educational materials in Adobe Flash Player- Created, organized and engaging computer lesson plans for each day- Supervised students and their feedback during class time- Participated in staff development training programs, faculty meetings and special events as assigned

As a junior admin my role was to solve customer’s LAN-Wi-Fi issues using remote management tools. Excellent troubleshooting and customer service skills to quickly meet their needs. Supported and maintained LAN/WAN and related equipment. Configured end user devices such as laptops/desktops. Responsible for the configuration and maintenance of all network infrastructure equipment.• Fielded issues and calls from frontline users regarding hardware and software performance related to network connectivity issues.• Performed remote diagnostic checks for customer's computer/network