Responsible for building the new IT Teams to the new SSC based on Buenos Aires;Responsible for managing all Americas Infrastructure services;Finance management (Opex / Capex) for Americas region;Management and Migration of the local Infrastructure to Cloud solution;Responsible for helping to create the IT Virtual Teams across the regions;Supporting other regions around the world based on the follow the sun process;Provide an effective leadership creating a high synergy… Show more Responsible for building the new IT Teams to the new SSC based on Buenos Aires;Responsible for managing all Americas Infrastructure services;Finance management (Opex / Capex) for Americas region;Management and Migration of the local Infrastructure to Cloud solution;Responsible for helping to create the IT Virtual Teams across the regions;Supporting other regions around the world based on the follow the sun process;Provide an effective leadership creating a high synergy among the IT Teams;Responsible for supporting the IT Teams based on the global IT strategies and driving them on the career development plan.Report to global Head of Operations and delivery. Show less

Responsible for reestructuring and negotiating all the technological infrastructure changes to support Latin America's operations;Responsible for restructuring the IT Infra (Service Desk / Telecom / Network) and IT System (App Maintenance / App Development) teams focused on the best delivery services;Overall responsibility for regional IT service quality, cost analysis and project delivery;Creation and monitoring of the IT demand´s delivery plan;Provide metrics of IT services… Show more Responsible for reestructuring and negotiating all the technological infrastructure changes to support Latin America's operations;Responsible for restructuring the IT Infra (Service Desk / Telecom / Network) and IT System (App Maintenance / App Development) teams focused on the best delivery services;Overall responsibility for regional IT service quality, cost analysis and project delivery;Creation and monitoring of the IT demand´s delivery plan;Provide metrics of IT services performance to the business;Develop and drive action plans for improvement according to the business needs;Responsible for implementing processes and procedures to support local and global audits;Responsible for the definition of performance indicators and monitoring of suppliers according to SLAs agreed;Responsible for creating and reviewing the regional budget (CAPEX and OPEX);Renegotiation of local and regional contracts resulting in savings of 1,5Mi BRL in 2015 and 1,0Mi BRL in 2016;Responsible for developing, managing and maintaining ongoing relationships with key business stakeholders;Responsible for providing an effective leadership to Infrastructure and System teams;Provide coaching, mentoring and ongoing development planning for all team members;Direct report to IT Director Show less

Ensure that projects will occur on time, on budget, on schedule;Conduction and monitoring of internal and external audits;Responsible for training and qualification of IT Team to Support critical environments;Responsible for the IT Budget based on local and global initiatives; Renegotiation of telecom contracts that led to 40% in savings, representing 1,5Mi in 2014;Saving of around 2,0 Mi in 2013 related to undue Telecom charges;Responsible for planning new Operational… Show more Ensure that projects will occur on time, on budget, on schedule;Conduction and monitoring of internal and external audits;Responsible for training and qualification of IT Team to Support critical environments;Responsible for the IT Budget based on local and global initiatives; Renegotiation of telecom contracts that led to 40% in savings, representing 1,5Mi in 2014;Saving of around 2,0 Mi in 2013 related to undue Telecom charges;Responsible for planning new Operational Centers based on Datacenter infrastructure best practices;Responsible for designing and negotiation of Cisco Contact Center solution providing collaboration solution (Video, Voice and Data) for CRM and Roadside Assistance Operations;Responsible for developing of the Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP);Responsible for implementing remote structure in different countries like Chile, Colombia, Argentina and Mexico;Systems integration between Workforce Management (WFM) and Cisco Contact Center solution allowing that strategic departments manage the Call Centers operations productivity;Definition and Negotiation of the IP Recording Solution (Verint);Management of PCI-DSS implementation and certification;Direct Report to regional (USA) and local CIOs. Show less

Responsible for the IT Teams to ensure all services are delivered in accordance with the SLAs;Responsible for controlling Telecom costs, Toll free approvals and Tool free costs provision;Redesigning of the network core infrastructure, adding redundancy to support a 24x7 call center operation;Design and implementation of the MPLS network among the partners, bringing more integration and productivity increase.Responsible for the Implementation of the Telecom structure for new… Show more Responsible for the IT Teams to ensure all services are delivered in accordance with the SLAs;Responsible for controlling Telecom costs, Toll free approvals and Tool free costs provision;Redesigning of the network core infrastructure, adding redundancy to support a 24x7 call center operation;Design and implementation of the MPLS network among the partners, bringing more integration and productivity increase.Responsible for the Implementation of the Telecom structure for new clients and products;Responsible for Citrix implementation bringing reductions of total costs of physical infrastructure and energy savings.Definition and implementation of the Outsourcing printer solution with focus on service agility and cost reduction;Common security policy definition and implementation;Contract Management and negotiation with suppliers;Responsible for applying best practices based on the ITIL process. Show less

Overall support for infrastructure environment;Switches and Routers installation and configuration;2º and 3º level of support for internal and external users;Remote connection installation and configuration with partners and clients;Firewall configuration and administration in accordance with the global policies;Server and backup Administration; Network Services monitoring;Hardware and software Support.

Responsible for the installation and configuration of routers and switches of high capacity for Brazil Telecom, Promon and NEC partners in some states of Brazil;Responsible for the site survey, installation and configuration of wireless networks for large environments;Hardware and Software support for external clients;Meetings with the commercial area for definition of projects based on the client needs.

Responsible for the management of infrastructure, LAN / WAN monitoring and Windows / Linux server administration;Responsible for setting up and performing backup;Hardware and Software support for internal and external clients;1º and 2º Level of Support.