Customer Service and Maritime and Air Operations Management with 20 years of experience in large and small freight forwarding companies.With a flexible, analytical, influential and participative (hands-on) profile, I supported companies expansion projects, participated in team building, development and people management.I participated actively in the structuring, implementation and management of the departments: Customer Service, Operational, Demurrage and Detention – Import and Export, Maritime and Air.I planned Customer Service actions focused on business development and pricing, contributing to retain customers, developing new customers and increasing sales and profits related to sea / air freight, road transport, customs clearance, storage and insurance.Graduated in Accounting and earned an MBA in People Management. I have fluent English and Spanish.