Fabio Loubeh Email & Phone Number

Santos, São Paulo, Brasil

Report: Directors / Team: 33 total being 4 coordinatorsResponsible for national management of the customer service area and maritime import and export operations, including the entire operational, financial and D&D process flow.Organizes and leads meetings with the team and with salespeople, customers and shipowners.Actively participates in updating procedures and improving the company's internal processes.Responsible for administrative demands and support in matters related… Show more Report: Directors / Team: 33 total being 4 coordinatorsResponsible for national management of the customer service area and maritime import and export operations, including the entire operational, financial and D&D process flow.Organizes and leads meetings with the team and with salespeople, customers and shipowners.Actively participates in updating procedures and improving the company's internal processes.Responsible for administrative demands and support in matters related to HR. Show less

Santos, São Paulo, Brazil

Report: Directors / Team: 5 operationsResponsible for national management of the customer service area for VIP customers.

Santos, São Paulo, Brasil

Report: Directors / Team: 11 Operations + 3 Pricing + 3 InternsResponsible for managing the pricing area, customer service and maritime and air operations, import and export in all major ports and airports in Brazil.Development and holding of meetings with carriers and consolidators in Brazil, as well as international agents.Quotations and tracking of shipments of Dry/Reefers containers, RoRo, special equipment IG/OOG, dangerous cargo (including IMO 1).Implementation of… Show more Report: Directors / Team: 11 Operations + 3 Pricing + 3 InternsResponsible for managing the pricing area, customer service and maritime and air operations, import and export in all major ports and airports in Brazil.Development and holding of meetings with carriers and consolidators in Brazil, as well as international agents.Quotations and tracking of shipments of Dry/Reefers containers, RoRo, special equipment IG/OOG, dangerous cargo (including IMO 1).Implementation of controls for better management of the operation, presentation of KPIs, department cost control. Use of the CargoWise system. Show less

Santos

Report: Directors / Team: 8 Customer Service + 10 Operations + 4 InternsResponsible for managing the customer service area and maritime import and export operations in all major ports in Brazil.Creation of reports, flows and controls in the company system for monitoring and coordination of shipments (door to door) that enabled the increase of the team's productivity.Solid knowledge in freight forwarding including FCL / LCL, national and international pricing, customer and agents… Show more Report: Directors / Team: 8 Customer Service + 10 Operations + 4 InternsResponsible for managing the customer service area and maritime import and export operations in all major ports in Brazil.Creation of reports, flows and controls in the company system for monitoring and coordination of shipments (door to door) that enabled the increase of the team's productivity.Solid knowledge in freight forwarding including FCL / LCL, national and international pricing, customer and agents quotations, storage, insurance, road transport, customs clearance, dangerous cargo, reefer cargo, bookings, deadline, ISF, AMS, Siscomex Cargo, Siscoserv, CE Mercante, tracking, D&D and registration of new agents at Customs.Handling of the company's key customer shipments. Development of KPIs to manage the area and evaluate performance with feedback, enhancing self-development and employee retention.Recruitment, selection and training to ensure the company's culture. Show less

Santos, São Paulo

Report: Branch Management and Directors / Team: 24 Customer Service + 2 InternsResponsible for managing the customer service area for special customers (board of directors) and corporate customers with a high volume of monthly import and export shipments.I participated in several meetings in factories and customer offices, and internal meetings between departments to define strategies. I participated in solving problems of the shipments, recruitment, selection and performance… Show more Report: Branch Management and Directors / Team: 24 Customer Service + 2 InternsResponsible for managing the customer service area for special customers (board of directors) and corporate customers with a high volume of monthly import and export shipments.I participated in several meetings in factories and customer offices, and internal meetings between departments to define strategies. I participated in solving problems of the shipments, recruitment, selection and performance evaluation of the team. I temporarily worked as managers of the Santos branch for a period of six months. Show less

Rio De Janeiro, Brasil

Report: Brazil Management / Team: 6 Customer Service + 6 OperationsResponsible for managing the customer service area for clients and maritime operations for Rio de Janeiro, Belo Horizonte, Espírito Santo and the entire Northeast Region.I participated in meetings with customers to strengthen relationships and collaborate in the generation of new businesses that caused a considerable increase in the volume of shipments and sales of the branch.Recruitment, selection and… Show more Report: Brazil Management / Team: 6 Customer Service + 6 OperationsResponsible for managing the customer service area for clients and maritime operations for Rio de Janeiro, Belo Horizonte, Espírito Santo and the entire Northeast Region.I participated in meetings with customers to strengthen relationships and collaborate in the generation of new businesses that caused a considerable increase in the volume of shipments and sales of the branch.Recruitment, selection and performance evaluation of the team. Show less

Santos, São Paulo, Brasil

Starting as an analyst in the coordination of maritime shipments of import and export, I helped in the restructuring and growth of the corporate accounts department of customers with high volume of shipments, being then promoted in feb/2006 to Supervisor of the team, reaching to lead 15 people.Active participation in the merger of DHL + Exel companies.

Santos, São Paulo, Brasil

Master Of Business Administration - Mba, Gestão De Pessoas

Bacharelado, Accounting