Fabio Soares Email & Phone Number

Porto Alegre, Rio Grande Do Sul, Brazil

Porto Alegre, Rio Grande Do Sul, Brazil

Business Analyst on Product Ops Team.- Implementation and enhancement through agile methodology, focused on projects in the field of Global Products;- Continuously mapping the product community's main pain points through research and data analysis, and proposing solutions that meet their needs.- Analysing and improving product development processes, identifying and addressing any concerns that may impact business performance, and ensuring the smooth operation of product teams.- Providing visibility and disseminating information on topics that facilitate scalability, efficiency, and engagement of the product community.- Actively participating in the implementation of processes and structuring of knowledge management, documentation, and sharing of insights between teams.- Tagging and tracking business metrics for Global products on PagoNxt (a Santander company).Skills: Google Tag Manager · Google Analytics 4

Florianópolis, Santa Catarina, Brazil

• Technical and specialized support to customers, responsible to attend the English and LATAMmarket through chat, phone, and email channels. • Analyze integrations offered by the E-goi platform within WordPress, E-commerce systems VTEX, NuvemShop, Magento, Tray, and social networks such as WhatsApp, Facebook, Instagram, LinkedIn, and Twitter.• Email marketing campaigns and automation troubleshooting.

County Dublin, Ireland

• Technical and specialized support to customers, responsible to attend the English market;• Promptly greets customers via telephone to assist customers with website login issues, order processing, product information, pricing, shipping tracking information and general e-commerce program recognition information;• Follow tracking info request through UPS/FedEx and motor carriers as necessary;• Handle complex customer complaints and questions regarding product quality, refund policies and product warranty providing Proof of Purchase (POP) upon request from customers; • Meet Key Performance Indicator expectations (average speed of answer, handle time, first contact resolution);• Expected to maintain targeted Q/A scores are aligned with business goals;• Forwarding and monitoring status of requests from Workhuman mobile App for technical troubleshooting using JIRA Support Desk;• Operating systems: Microsoft Dynamics 365 and Globotrack

County Dublin, Ireland

• Allocated at Google, responsible for customer support, in strategy projects and digital presence;• Employing Salesforce as a key tool for managing cases/tickets/tasks, recording projects progress and monitoring overall performance.• Defining and adhering to all operational SLA’s, supporting metrics and customer goals regarding campaign set up & optimizations for the EMEA region and LATAM markets;• Troubleshoot and support implementing snippets tracking code for GA properties hardcoded events and/or with Google Tag Manager for: e-commerce, custom events and Data Layers ensuring they record every interaction;• Designed and automated reporting, created dashboards and visualized data using Google Sheets, Data Studio and Excel;• Debug and troubleshoot data layer providing guidelines for HTML5/CSS/JavaScrip;• Bug replication and filing to Google Global Support / Google Engineering team.

County Dublin, Ireland

• Responsible for conducting and creating excellent customer service that ensures satisfaction and incredible dining experience within the standards of quality and excellence.

São Paulo Area, Brazil

• Planning and implementing marketing actions, market research and advertising campaigns;• Development of promotional materials and monitoring of the graphic production process;• Support in the process of contracting suppliers and price quotations;• Preparation of institutional advertising pieces, manuals, brochures, bulletin boards, letters, circulars, newsletters, signage, and other materials related to communication.• Inventory control and delivery of promotional materials for events to Toyota dealers in Brazil.• Reduced in 15% of the costs of hiring professionals for the production of promotional materials.• Generating report about expenses, deadlines and other details of costs along with the providers.• Answering all orders from Toyota dealer sales representatives according to your needs.• Signing up a new contract with a carrier to reduce the shipping costs for shipments by around 20%;• Decrease the index of advertisement material lost sent to Toyota dealers by 10%;• Increase the satisfaction rate of delivery of advertisement material by 70%.

Master Of Science (Msc) In Digital Marketing (Qqi - Level 9)

▣ Thesis: The effectiveness of social media marketing for building brand association campaigns in the fitness industry. ▣ Core Modules.

Bachelor Of Arts (B.A.) (Qqi - Level 8), Business Administration And Management, General

▣ Core Modules: ▹Employability in Action ▹Lifelong Learning ▹Strategic Management ▹Global Business ▹Human Resource Management ▹Project.