Fabio Chagas Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

São Paulo, Brasil

São Paulo, Brasil

- Responsible to lead and steer the NAP IT Delivery Team (Cisco Network Certified, PMP, NOC Staff) and Outsourcing Team (All I.T. related areas) for Service Support, Project Implementation and Solutions Design.- Provide services to Global Clientes, in 5 continents like AB InBev (Anheuser-Busch InBev / Ambev / SabMiller / Labbat / Ztech / HBsis), Fraport.

São Paulo, Brasil

- Responsible to lead and steer the NAP IT geographically dispersed Engineering Team (Cisco Network Certified Staff) and Outsourcing Team (All I.T. related areas) for Service Support, Project Implementation and Solutions Design.- Provide services to Global Clientes, in 5 continents like AB InBev (Anheuser-Busch InBev / Ambev / SabMiller / Labbat / Ztech /.

São Paulo E Região, Brasil

• Anheuser-Busch InBev - Global Customer Service Manager.Accountable for the Global Network Infrastructure operations and Collaboration Platform (O365 Tenant, Intune and Zoom). Digital Workplace manager.Main point of.
• Zoom Global Administrator- Define and Manage all the Global configurations and architecture for the Zoom environment (110.000 users and over 1000 Zoom… Show more Anheuser-Busch InBev - Global Customer Service.
• Zoom Global Administrator- Define and Manage all the Global configurations and architecture for the Zoom environment (110.000 users and over 1000 Zoom Rooms)- Control KPIS and provide Dashboards for service monitoring.
• Microsoft Office 365 Global Administrator- Tenant with over 60.000 users and mailboxes across over 30 countries.- Use of all the service portfolio, integrated for better communication capabilities (Exchange On line.
• Headquarter Global Network Administrator- Providing and managing the Global network topology (MPLS with AT&T - connectivity and security) to connect over 1000 sites- Managing the on-site wireless capabilities- Internet.
• Manage all the involved 3rd party partners in the Global Digital Workplace operations. Show less

São Paulo E Região, Brasil

• Johnson & Johnson - Regional Service Delivery Manager - Main point of contact between the customer and the internal resources for Service Delivery (LATAM).Responsible for create and lead the service management team.
• Manage escalation… Show more Johnson & Johnson - Regional Service Delivery Manager - Main point of contact between the customer and the internal resources for Service Delivery (LATAM).Responsible for create and lead.
• Manage escalation processes, problem management, analysis and communication with experts regarding complex and critical issues (Incidents/Problems/Changes/CMDB/War rooms).
• Control the delivery of the LATAM/ASPAC portfolio of projects, with reports to the global PMO.
• Guide resources (engineers, project managers, account managers and third-party partners) to achieve customer satisfaction through service delivery.
• Scope made of of voice/data circuits/services, cabling, LAN/WAN, voice, WIFI and security, managing internal resources, 3rd party partners and carriers such as Cisco, Avaya, Jabra, Verizon, Telefonica, Telmex, ATT.

São Paulo Area, Brazil

• (10/2015 - 08/2016)Accountable for the B2B (top corporate customers from Telefonica Vivo) Project Management Office and related teams, reaching all the financial KPIs and Customer Satisfaction. End to End leading of.
• Main projects:- Private Networks, Security and datacenter: Bradesco, Raia Drogasil, Volkswagen, General Motors, Grupo Suzano, Huawei e HSBC.- Massive deployment of traditional voice services: Itaú e Porto Seguro..

Brazil

Accountable for the Customer relationship, projects, billing, sales and post-sales (IT and Telecommunications operation) teams at Telefonica, B2B corporate financial clients (Banks, Insurance companies and acquirers) and South Region (Top companies at ths PR, SC and RS states).Responsible for over 600 clients (1200+ Companies / CNPJs)Account management.

Accountable for the Customer relationship, projects, billing, sales and post-sales (IT and Telecommunications operation) teams at Telefonica, B2B corporate financial clients (Banks, Insurance companies and acquirers) and South Region (Top companies at ths PR, SC and RS states).Responsible for over 600 clients (1200+ Companies / CNPJs)Account management.

Responsible for the infrastructure (IT, Security and Telecommunications) and production control of the teleprocessing environment for authorization of electronic transactions.Controller of the budget of telecommunications services expenses (Telemar, Embratel, Telefônica, Brasil Telecom and GVT), with a history of success in the reduction of costs.

Manutenção de equipamentos da família TBX e Sopho.

Engenharia Elétrica, Electrical And Electronics Engineering

Pbx Master Tech, Telecommunications Engineering

Meridian and Meridian Max certification

Ensino Técnico, Telecomunicações

Adm Call Center E Pabx Alcatel, Information Technology

Itil V3, Information Resources Management

Pmp, Project Management